Have you ever said sorry even though you were not in the wrong? Sometimes people have to
apologize in situations where they are not personally 33 fault. This is very common in the
workplace 34 employees often have to handle customers’ complaints. In 35
complaints, the employee can save face or preserve the reputation of his or her company by making
apologies. If the employee gets angry or denies 36 , both the employer and the employee can
lose face.
The concept of 37 is extremely important in Asian cultures. It includes making
apologies, rules about accepting responsibility, showing modesty, and using 38 language
forms in social interaction. If a person 39 these rules, he or she can lose face, and in turn
lose the respect of 40 . This is quite a serious matter, especially where business is concerned. 【題組】37. (A) saving face (B) making complaints (C) ignoring protests (D) finding fault
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