23. Communication could be in the form of verbal or nonverbal style.
(A) One study done in the United States shows that 93 percent of a message is conveyed by the
speaker’s tone of voice and facial expression.
(B) In other words, only 7 percent of the person’s attitude is delivered by words.
(C) Obviously, we express our emotions and attitudes more nonverbally than verbally.
(D) Communication is a two-way process, requiring the sender to encode the message and the receiver to
decode it.
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