所謂「新公共管理典範」(New public management paradigm)包括下列八項特色: 1. 移轉權威(devoluting authority)及授于彈性(providing flexibility), 2. 績效控制及責任確立(ensuring performance, control, accountability), 3. 競爭及選擇(developing competition and choice)的發展, 4. 回應性服務之提供(providing responsive service), 5. 改善人力資源管理(improving the management of human resources), 6. 資訊科技最適化(optimising information technology), 7. 提昇管制品質(improving the quality of regulation), 8. 強化政府中央之導航功能(strengthening steering functions at the center)。 參考http://old.npf.org.tw/PUBLICATION/CL/095/CL-R-095-049.htm