主題:101年公務人員特種考試司法人員考試試題-三等


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題目應為 Recently the medical researcher Wendy Levinson recorded hundreds of  conversations between a group of physicians and their patients. Roughly  half of the doctors had never been sued. The other half had been sued at  least twice. Levinson found that just on the basis of those conversations,  she could find clear differences between the two groups. The surgeons  who had never been sued spent more than three minutes longer with  each patient than those who had been sued did (18.3 minutes versus 15  minutes). They were more likely to make orienting comments, such as “First I'll examine you, and then we will take the problem over” or “I will leave time for your questions”—which help patients get a sense of what  the visit is supposed to accomplish and when they can ask questions.  They were more likely to engage in active listening, saying such things  as “Go on, tell me more about that,” and they were far more likely to  laugh and be funny during the visit. Interestingly, there was no big  difference in the amount or quality of information they gave their  patients; they didn't provide more details about medication or the  patient's condition. The difference was entirely in how they talked to  their patients.

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關鍵字:physiciansconversationsdifferencelisteningmedical medical researcherorientingpatientpatientsquality of information