3. What do manufacturers use to design and control machines that make products?
(A) Computer-aided design
(B) Information linkages
(C) Computer-aided manufacturing
(D) Decision support systems
(E) Knowledge software

4. What does flexible production and fast delivery in mass customization mainly rely on? (A) Unique features (B) Customer preferences (C) Customer-manufacturer coordination (D) Flexible assembly lines (E) Information technology

5. What is the name of a benefits plan in which employees are given a set amount of money to choose from a variety of benefit options, such as health insurance, extra vacation, tuition assistance, or life insurance? (A) Gainsharing (B) Profit-sharing (C) Cafeteria benefits (D) Equal employment (E) Retention benefits

6. What is the term for the electronic processes of gathering, storing, and accessing data? (A) Management information systems (B) Data warehousing (C) Data mining (D) Information linkage (E) Knowledge information systems

7. What term refers to a comprehensive document outlining a company's strategy to satisfy consumer needs and wants through targeted marketing actions?(A) Marketing mix (B) Marketing manager (C) Product differentiation (D) Product development (E) Marketing plan

8. Which compensation method provides financial rewards to mid-level managers based on their level of performance or productivity? (A) Variable pay (B) Merit raises (C) Profit-sharing (D) Gainsharing (E) Pay-for-knowledge

9. Which marketing process involves defining how a product should be perceived by a specific target audience in relation to competing products? (A) Product positioning (B) Possession utility (C) Promotion (D) Product differentiation (E) Personal influence

10. Which of the following best describes a service that must be delivered at the time of consumption because it cannot be stockpiled? (A) Transformed (B) Low-contact (C) Unstorable (D) Intangible (E) Consistent

11. Which of the following BEST describes ISO 14000? (A) A workplace philosophy that empowers employees to make their own decisions (B) A certification confirming that an organization has enhanced its environmental practices (C) A recognition for meeting international quality management standards (D) A standardized system for measuring carbon footprint (E) A designation for organizations complying with global free-trade regulations

12. Which of the following is a system used by businesses to strengthen their information ties with customers and enhance long-term relationships? (A) Customer relationship management (B) Data warehousing (C) Industrial marketing (D) Possession utility (E) Data mining

13. Which option BEST defines enterprise resource planning (ERP)? (A) Software for routine business tasks (B) System managing company-wide operations (C) Converts data for decisions (D) 3D product design tool (E) Product inventory

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