無年度 - ROBBINS英選16#95205

1. Good communication occurs only when the recipient ________. (A)understands the speaker's meaning (B)agrees with the sender's message (C)does what the speaker asks (D) makes eye contact with the speaker

2. In which of the following cases has communication occurred? (A)Brian attends all the Algebra lectures, but is unable to understand the subject. (B)Gary updates his blog regularly, even though no one reads it. (C)Jen has sent an urgent e-mail to her Japanese colleague, but a translator is not yet available. (D) Ana tells her manager that she needs a new computer, but he says that the company can't afford it.

3. George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________. (A)decoding the message (B)deciphering the message (C)organizational communication (D) lateral communication

4. Alec is hired as a senior analyst at Tech Research Institute and is assigned to a project with four other researchers. He soon realizes that two of his teammates do not see eye-to-eye on many issues. Far from being solved, the situation escalates over the next couple of months. This bothers Alec a great deal because he is expected to coordinate his work with them. He decides to speak to his manager about the problem and seek his advice. In this example, communication is being used ________. (A)informally (B)to inform (C)to motivate (D) to control

5. Pat manages the customer care department of her firm. She is very happy with her team of 15 customer care executives who've all been consistently performing well. Customer feedback was impressive and Pat is planning to give them good bonuses this time around. As a manager, Pat believes it is important to let your subordinates know when you are happy with their work. She does so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for _______. (A)negotiation (B)expressing emotion (C)motivation (D) decision making

6. The process through which the symbols of a message are translated by the receiver into a form that he or she can understand is called ________. (A)encoding (B)reinstating (C)decoding (D) expanding

7. Which of the following is an example of noise? (A)sending unsolicited sales messages to prospects (B)thinking about the party you attended last night while sitting in a lecture (C)adding your contact information at the end of an e-mail message (D) leaving a message on the answering machine when you cannot reach someone

8. Adam has to tell the members of his department that the office timings have changed from flexible timings to a strict nine-to-five day. He calls a meeting to explain the change. Participants begin arguing and asking multiple questions about the new timing policy. The next day, Adam realizes that most people still do not have a clear idea about the change, as a result of the confusion at the meeting. Which of the following explains why the message was not understood? (A)The recipients did not encode the message correctly. (B)The noise in the process interfered with the transmission of the message. (C)The channel was not appropriate for the delivery of this message. (D) The sender did not decode the message appropriately.

9. The final link in the communication process is ________. (A)encoding (B)feedback (C)receiving (D) decoding

10. Which of the following describes the number of different messages that can be transmitted using a particular method of communication? (A)scanability (B)complexity capacity (C)encoding ease (D) breadth potential

11. When a sender evaluates a communication method to judge scanability, he is checking if ________. (A)the recipient can easily browse the message for relevant information (B)the method allows recipients to process complex messages effectively (C)the method adequately conveys personal warmth (D) the method can easily transmit a large number of messages

12. Which of the following is true of nonverbal communication? (A)It is synonymous with body language. (B)It carries greater impact than verbal communication. (C)It is involuntary； it cannot be used deliberately. (D) It is absent in spoken communication.

13. Which of the following methods of communication offers high scanability? (A)publications (B)meetings (C)face-to-face communication (D) voice mail

14. When a person tells his or her manager what the manager wants to hear, which of the following barriers to effective interpersonal communication is the person using? (A)selective perception (B)filtering (C)feedback (D) defensiveness

15. All of the following are barriers to effective interpersonal communication, EXCEPT ________. (A)filtering (B)defensiveness (C)selective perception (D) feedback

16. A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity. (A)conceptual block (B)perceptual barrier (C)information overload (D) physical barrier

17. Which of the following is a way for managers to overcome the barriers to communication? (A)filtering (B)encoding (C)feedback (D) decoding

18. Listening for full meaning without making premature judgments or interpretations is called ________. (A)decoding (B)active listening (C)lateral communication (D) passive hearing

19. Which of the following helps an individual to understand the actual content of a message? (A)empathy (B)empowerment (C)apathy (D) antipathy

20. Organizational communication that is not defined by the organization's structural hierarchy is known as ________ communication. (A)controlled (B)informal (C)external (D) passive

21. Downward communication is used ________. (A)between employees at the same organizational level (B)to coordinate and evaluate employees (C)by employees to give managers progress reports (D) between people of different departments and organizational levels

22. Jon is the manager of the Finance department. He has to inform the employees in the department about the introduction of a new analytical software and the resultant changes in procedures. Which of the following types of communication does he use? (A)lateral (B)upward (C)downward (D) diagonal

23. ________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general. (A)Horizontal (B)Lateral (C)Downward (D) Upward

24. Which of the following is an example of lateral communication? (A)George informs his superior about the progress of the new project. (B)Richard penalizes John for not following the company dress code. (C)Paul tells the CEO about the low morale in his department. (D) Brian talks to his teammate about a change in project specifications.

25. When an organization has an interest in increasing the efficiency and speed of communication between managers at different levels and in different departments, then ________. (A)diagonal communication should be used (B)upward communication works the fastest (C)lateral communication is ideal (D) upward communication works best

26. In a(n) ________ communication network, all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader. (A)all-channel (B)circular (C)wheel (D) chain

27. If a company is concerned with achieving high member satisfaction for all the participants in a network, which of the following communication networks is best? (A)chain network (B)wheel network (C)horizontal network (D) all-channel network

28. An organization's grapevine works as ________. (A)both a formal and an informal communication method (B)a filter and a feedback mechanism for managers (C)a method for managers to communicate official policy (D) a method for management to control the dissemination of information

29. Which of the following is true for organizational communication? (A)Information flows according to the organization's chain of command. (B)It does not include interpersonal communication. (C)It uses formal but not informal communication techniques. (D) It includes informal communication via the grapevine.

30. Selenius Inc. develops and tests software products. The work calls for a lot of collaboration among employees, who frequently brainstorm and bounce ideas off each other. Which of the following workplace designs will best suit Selenius' requirements? (A)individual offices (B)an open workplace (C)high partitions (D) closed cubicles

31. Which of the following is a disadvantage of using IT in organizational communication? (A)economic drawbacks (B)psychological costs (C)time constraints (D) geographic constraints

32. Some of the production workers have come to see George and ask for clarification about the memorandum. This represents the ________ aspect of the communication process. (A)feedback (B)filtering (C)channeling (D) encoding

33. The accountant, in particular, told George that he had difficulty understanding some of the technical terms used in the memorandum. These technical terms are commonly known as ________. (A)encoding (B)echoes (C)jargon (D) noise

34. By the time that Sandra had finished the presentation to the employees, she had spoken for one and one-half hours, shown 14 visual aids, and no one asked a question. The employees were probably dealing with which of the following barriers to effective communication? (A)knowledge management (B)selective perception (C)cultural constraints (D) information overload

35. The letter from the vice president to the employees is an example of which type of organizational communication? (A)horizontal (B)lateral (C)formal (D) informal

36. If Sam had talked with his co-supervisors before going to speak to Florence, he would have been involved in which type of organizational communication? (A)downward (B)vertical (C)lateral (D) internal

37. Formerly, information flowed freely from the sales force to all areas of the home office. This most closely represents the ________. (A)informal network (B)all-channel network (C)chain network (D) wheel network

38. Rick believes that it might be more effective if incoming market-based information and outgoing response and direction were to flow through a central figure, the regional sales manager for each region. He, therefore, prefers ________ network for communication. (A)chain (B)informal (C)all-channel (D) wheel

無年度 - ROBBINS英選16#95205

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