無年度 - ROBBINS英選4#95202

1. Jeff is an employee with the accounting department at a major shipping service provider in Texas. Soon after he joined following his graduation, his company developed corporate programs to help improve self-confidence and qualifications of diverse employees so they could "fit in." During which period of time did Jeff start working for his employers? (A) new millenium (B) early 1980s (C) 1960s to 1970s (D) late 1980s to late 1990s

2. Which of the following was a feature of the period from the late 1980s to the late 1990s in terms of workplace diversity? (A) focusing on complying with laws and regulations, such as Title VII of the Civil Rights Act (B) seeing workplace diversity as a core business issue, important to achieve business success, profitability, and growth (C) shifting from compliance and focusing only on women and minorities to including everyone (D) developing corporate programs to help improve self-confidence and qualifications of diverse individuals so they can "fit in"

3. The ways in which people in an organization are different from and similar to one another is known as ________. (A) workplace diversity (B) business etiquette (C) work culture (D) organizational democracy

4. Which of the following demographic characteristics reflects surface-level diversity? (A) differences in values (B) work preferences (C) personality (D) ethnicity

5. How does surface-level diversity differ from deep-level diversity? (A) Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work. (B) Surface-level diversity becomes more important as people get to know each other, while deep-level diversity becomes less relevant with increasing familiarity between people. (C) Surface-level diversity is reflected by differences in personality and values, while deeplevel diversity is influenced by age and ethnic differences. (D) Surface-level diversity can affect the way people view organizational rewards and their communication with others, while deep-level diversity does not necessarily reflect the ways people think or feel.

6. Which of the following people management benefits arises from workplace diversity? (A) improved system flexibility (B) better use of employee talent (C) potential to increase market share (D) increased understanding of the marketplace

7. Which of the following benefits of workplace diversity is categorized as strategic? (A) improved system flexibility (B) potential to improve market share (C) reduced costs associated with high turnover (D) better use of talent

8. Which of the following statements is true of the changing trends in U.S. workplaces? (A) Organizations must recognize that they can't expect employees to assimilate into the organization by adopting similar attitudes and values. (B) In most U.S. metropolitan cities, more immigrants are employed in low-wage jobs like construction, cleaning, or manufacturing, than in white-collar occupations. (C) The surge in immigration, especially over the last two decades, has flooded the United States with low-wage foreign labor. (D) People now entering the workforce are significantly older, less ethnically diverse and/or natively-born.

9. Which of the following trends has been observed in the world population in terms of aging? (A) As nations have advanced economically, birthrates have increased in proportion to the growing world population. (B) People aged 65 and older will soon outnumber children under age 5 for the first time in history. (C) The world's population is growing older, but at a slower rate than it did in comparison with the previous two centuries. (D) The world's population aged 80 and over is projected to decrease 233% by 2040.

10. Which of the following perceptions do employers typically have of older employees? (A) lack of sound judgment (B) uncommitted to doing quality work (C) resistant to new technology (D) weak work ethic

11. Which of the following statements is true of gender diversity in workplaces? (A) Affirmative action policies have resulted in women, generally, starting their careers at higher levels than men. (B) Today, men make up nearly two-thirds of the workforce, while women account for the remaining third. (C) Despite the disparity in representation in the workforce, women earn nearly as much as men do on a median basis. (D) No consistent male-female differences exist in problem-solving ability, analytical skills, competitive drive, motivation, sociability, or learning ability.

12. Which of the following managerial styles is traditionally considered to be masculine? (A) leading by example (B) collaborative (C) nurturing (D) inclusive

13. ________ is the biological heritage (including physical characteristics such as one's skin color and associated traits) that people use to identify themselves. (A) Nationality (B) Ethnicity (C) Race (D) Culture

14. Which of the following racial groups have been the focus of most race and ethnographic studies of workplace diversity in the United States? (A) Asians and African Americans (B) Hispanics and Asians (C) African Americans and Whites (D) Whites and Native Americans

15. Which of the following statements is true of employing disabled employees? (A) Workers with disabilities lack job skills and experience necessary to perform as well as their abled counterparts. (B) A person with a disability for whom workplace accommodations have been provided has the same obligations and rights as far as job performance. (C) Employees with disabilities are exempt from potential disciplinary action and there are high costs associated with accommodating disabled employees. (D) Hiring people with disabilities leads to higher employment costs and lower profit margins.

16. Which of the following diversity factors has been called the "last acceptable bias"? (A) gender identity (B) ethnic origin (C) sexual orientation (D) religious belief

17. ________ is a term that describes a tendency or preference toward a particular perspective or ideology. (A) Reasoning (B) Impartiality (C) Logic (D) Bias

18. Judging a person on the basis of one's perception of a group to which he or she belongs is known as ________. (A) dimunition (B) stereotyping (C) integration (D) assimilation

19. What type of discrimination is said to have occurred when certain actions taken by representatives of an organization deny equal opportunity to perform or unequal rewards for performance? (A) discriminatory practices or policies (B) intimidation (C) exclusion (D) incivility

20. What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees? (A) intimidation (B) exclusion (C) discriminatory policies (D) mockery and insults

21. As a form of discrimination, incivility is said to occur when ________. (A) an employee's opinions are consciously ignored (B) an employee belonging to a specific group is overtly threatened or bullied (C) an employee is excluded from job opportunities or social events (D) an employee is denied equal opportunity to perform

22. In workplace parlance, the term "glass ceiling" refers to ________. (A) the invisible barrier that separates women and minorities from top management positions (B) the perceived difference in cognitive abilities between male and female employees (C) the theoretical organizational level beyond which no discrimination exists (D) the cumulative difference between opportunities and rewards offered to male and female employees

23. The meaning of "glass" that is used in the term "glass ceiling" signifies ________. (A) that the perceived barrier to top management positions is brittle and vulnerable to changes at the topmost organizational levels (B) the gulf in opportunities and rewards afforded to male and female employees that can be "seen through" easily (C) that organizations maintain a transparent ethos when defining management roles assigned to male and female employees (D) that whatever is blocking the way for women to attain top management positions is not immediately apparent

24. Which of the following legislations gives individuals the right to sue for punitive damages? (A) Mandatory Retirement Act of 1978 (B) Lilly Ledbetter Fair Pay Act of 2009 (C) Civil Rights Act of 1991 (D) Americans with Disabilities Act of 1990

25. ________ is a process whereby an experienced organizational member provides advice and guidance to a less-experienced member. (A) Mentoring (B) Assimilation (C) Delegating (D) Integratio

26. Executives at Macromix have initiated a diversity skills training program to educate employees about the importance of diversity at the workplace. Which of the following should be the first step to be implemented in the program? (A) training employees on how to work effectively in a diverse work environment (B) increasing employees' sensitivity and openness to those who are different from them (C) teaching people specific skills on how to communicate effectively with their fellow employees (D) making employees aware of the assumptions and biases they may have

無年度 - ROBBINS英選4#95202

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