10. The shipping company denied causing the damage and we proposed to file a formal _____. (A)inspection (B)complaint (C)investigation (D)compensation 。

6. Much as we would like to do business with you, _____. (A)we are unable to accept your order at the price you requested (B)we will be pleased to fulfill your order No. A116 (C)we are prepared to give a further reduction of 5% i n our quoted price (D)we expect to receive a new supply shortly 。