11.下列書信內容屬於何種函件？
“I would like to explore the possibility of doing business
with you in the future. However, that will not occur if I
am to expect this item. Surly, my unfortunate experience is
not in alignment with your reputation, which I hear is of
high caliber.”
(A)appreciation
(B)acknowledge
(C)apology
(D)complaint
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