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觀察各國經驗中，提出5C 策略做為改造公共組織的啟動支點。包括下列何者？

(A)核心策略
(B)顧客策略
(C)成本策略

習核心/ hold笑/ 顧客/ 控制/  (沒) 文化

1.核心策略(Core Strategy)釐清目標 構築願景 

2.後效策略(Consequence Strategy):評估績效 獎優懲劣
3.顧客策略(Customer Strategy):加速回應 強化責任
4.控制策略(Control Strategy):授能成員 提升能力  顧客 = 提供選擇、聆聽、回應
5.文化策略(Culture Stategy):改變心態 調整行為  文化 = 心思、行為、習慣 Core Strategy.核心策略(Core Strategy) : Create clarity of organizational purpose through strategic focusing on measurable outcome goals,釐清目標 構築願景...
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觀察各國經驗中，提出5C 策略做為改造公共組織的啟動支點。包括下列何者？

(A)核心策略
(B)顧客策略
(C)成本策略

習核心/ hold笑/ 顧客/ 控制/  (沒) 文化

1.核心策略(Core Strategy)釐清目標 構築願景 

• Core Strategy.核心策略(Core Strategy) : Create clarity of organizational purpose through strategic focusing on measurable outcome goals,釐清目標 構築願景  elimination of work that no longer contributes to those outcomes 去除糠蕪,[But when the blade was sprung up, and brought forth fruit, then appeared the tares also.] and 分開掌舵 和 滑漿separation of steering (policy and direction) and rowing (operations).
• Consequences Strategy後效策略: 評估績效 獎優懲劣Create consequences for performance through entrepreneurial management, managed competition, and performance management.       
• (B)建立績效評估制度

• 61. 歐斯朋(D. Osborne)與傅瑞祺(P. Plastrik)提出政府再造的「五 C 策略」，其中一項結果策略            (consequences strategy)所指為何？
• 兩位曾提出政府再造的 5C 策略，績效管理屬於下列何種策略？
  

• Customer Strategy.顧客策略: Make the organization accountable to its customers by giving customers a choice of service providers, with public money following that choice, or by developing customer service standards, redress policies, and other methods to assure customer satisfaction.  顧客 = 提供選擇、聆聽、回應
• Control Strategy控制策略: Decentralize control to distribute decision making throughout the system by redesigning administrative systems (particularly budget and finance, procurement, and personnel), by empowering employees, and by empowering communities.
• Culture Strategy.文化策略: 改變心態 調整行為Change employees’ habits, hearts, and minds by building a culture of innovation, trust, cooperation, and a focus on results.(A)文化策略；

• (D. Osborne & P. Plastrik)政府再造「5C策略」中，涉及價值層次且效果較難測者？文化 = 心思、行為、習慣