16. Sue: Formosa Shoppingline, good morning. Client: Could I speak to Mr. Chen, please? Sue: I’m sorry. Mr. Chen isn’t in.________________ Client: I am Chris Woods from Kent’s Company.
(A) Do you know where he is?
(B) How do you do?
(C) Who’s calling, please?
(D) What’s going on?

12. John’s boss is going to________________ him from his position as assistant manager to a new position as manager. (A) promote (B) discover (C) retain (D) punish

13. On construction sites, workers should________________the rules and wear helmets at all times for their own safety. (A) avoid (B) transfer (C) observe (D) influence

14. One week is not long enough for us to finish the work. Can you ________________the deadline by three more days? (A) expand (B) extend (C) shorten (D) complete

15. The books in the library cover a wide variety of topics that________________ from language to science. (A) range (B) consist (C) collect (D) refer

17. Fred: Excuse me. I’m looking for the train station. Could you tell me how to get there? Sue: ________________You can’t miss it. Fred: Thank you very much. (A) Go straight down for two more blocks. (B) The train leaves in five minutes. (C) Where are you heading? (D) What a large station it is!

18. Customer: I bought this shirt from your store yesterday for my husband. But it’s too small for him. Can I change it for size XL? Salesclerk: Sure. … Oh, I’m sorry. We just run out of stock for blue XL.________________ Customer: What do you have? Salesclerk: Wait a minute, please. I’ll show you the white and the yellow ones. (A) Would you like to pay by cash? (B) Would you like to have a discount? (C) Would you like to try it on now? (D) Would you like to look at other colors?

19. Assistant: Next, please. Can I help you? Stephen: Yes, I’d like a cheeseburger and a large order of fries. Assistant:________________ Stephen: For here. (A) What is it for? (B) Do you have a reservation? (C) Could you wait a minute here? (D) Is that for here or to go?

20. Jeff: Do you have any plans for the weekend? Amy: No. Nothing’s come up yet. Why? Jeff: Mark invited us to his cabin in the mountains again. What do you think? Amy: Well, I’m not really interested,________________ (A) but thanks for asking. (B) so I’m looking forward to it. (C) because I love his cabin. (D) though I don’t like Mark.

21. Jean: Hey, you did a great job in the meeting just now. Your report was excellent. Peter:________________ Jean: You know, you handled the situation really well. It’s not easy. Peter: Well, I tried to do my best. (A) I’m sorry to hear that. (B) Thanks for your compliment. (C) Can you do me a favor? (D) You don’t like it?

22. Waitress: Are you ready to order now? Wayne: We’re still thinking about it. Can we have a couple more minutes? Waitress: Sure. ________________I’ll be back in a few minutes. (A) Save your time. (B) Don’t lose your time. (C) Enjoy your time. (D) Take your time.