試題詳解

171. What does Alex believe will happen if the workload allocation issue is addressed?
(A)The team's morale will improve, and overall productivity and customer satisfaction will increase.
(B)The team's morale will decline, and overall productivity will decrease.
(C)The quality of customer service will decline, and stress levels will increase.
(D)The workload will become more manageable, but there will be no impact on customer satisfaction.