試題詳解

194. What is Louis' overall sentiment about Ten Thousands Intercity Bus Company's service?
(A)He is extremely satisfied with their performance.
(B)He has mixed feelings.  On the one hand, he has noticed significant improvements in the past year. On the other hand, there is still one issue that frustrates him.
(C)He is mostly unsatisfied with their performance, but acknowledges some improvements.
(D)He is extremely unsatisfied with their performance.