21 What is the main subject of this passage?
(A) Airline customer complaints.
(B) Violent treatment.
(C) Unusual flights.
(D) Client-oriented services.

22 What is the main reason for the ANA flight to turn back to Los Angeles? (A) The famous model Chrissy Teigen attracted 9.2 million followers on Twitter. (B) The Security Administration Mike England needed to investigate the two brothers. (C) The airline was required to check the overwhelming odor in the lavatory. (D) One of the two brothers boarded ANA with a United Airlines ticket.

23 Which of the following statements best describes the author's opinion about the flight turning back? (A) Flight delay is not acceptable. (B) It sounds ridiculous but unavoidable. (C) It is a second-best solution. (D) The passengers should fight for their rights.

24 Which of the following reasons for diverting a plane has been mentioned in this passage? (A) Toilet problems. (B) Police presence. (C) Publicity stunts. (D) Twitter updates.

25 What can be inferred from the passage? (A) Most causes of flight delay are beyond control of airlines. (B) Passengers on board are aware of what they should not do. (C) Long-haul passengers might get extravagant compensations. (D) To fly fast and on schedule is the top priority for all airlines.

1 In the teeming urban slums at time of plagues,______ airs thick with deadly contaminants swirled about spreading infection. (A) malevolent (B) ambivalent (C) prevalent (D) insolent

2 A few regular hours of walking each week is the ______to declare that walking reduces the risk of cancer and heart disease, strengthens bones, and balances cholesterol. (A) query (B) period (C) finale (D) premise

3 Palermo Protocol calls for countries to ______human trafficking, punish offenders and provide shelter and support to victims. (A) criminalize (B) announce (C) judge (D) sentence

4 ______aid is an important resource for students who want to attend college but do not have enough money. (A) Credential (B) Financial (C) Potential (D) Sequential

5 With thousands of universities around the world to choose from, everyone pursuing postgraduate studies can find programs that are______ for their needs. (A) defensible (B) portable (C) suitable (D) vulnerable

6 (A) dismantle (B) endorse (C) equip (D) nullify

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