28 題至第 31 題： I tell my students that addressing people by “sir” or “ma’am” comes in handy in their interaction with others. Case in
point: I was on the phone recently with the phone company discussing the inaccuracies of my bill. The lady I spoke to
was not helpful and seemed annoyed. Then, in the midst of the conversation, I threw in a “yes ma’am,” and her entire
attitude changed. She became far more helpful and easy to deal with, and she ended up cutting my bill in half, which was
more than I had even asked for.
Some of my students in Harlem were interviewed for a chance to attend a high-rated junior high school. The school
only had thirty openings for the following year, and twelve of my students were among the numerous kids across the city
who applied for the spots. I practiced what the interview would be like with my students, and one main thing I stressed
was, “Make sure you say ‘yes, ma’am’ or ‘no, sir’ no matter what!” Weeks after the interviews, I was delighted to hear
that all twelve of my students had been accepted. When I talked with the admissions director at the school, the main
comment he made over and over was how polite my students were in their interviews. It seems like just such a simple
thing to do, but it gets results. 【題組】31 What do you think is the author’s main purpose for writing this article?
(A)To tell school directors to admit polite students only.
(B)To help children achieve success by being polite.
(C)To teach children how to talk with a rude lady on the phone.
(D)To show that interviewers are usually very polite.
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