28 題至第 31 題: I tell my students t..-阿摩線上測驗
1F
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2F Zeng Alison 小一上 (2023/05/30)
I was on the phone recently with the phone company discussing the inaccuracies of my bill. The lady I spoke to was not helpful and seemed annoyed. Then, in the midst of the conversation, I threw in a “yes ma’am,” and her entire attitude changed. She became far more helpful and easy to deal with, and she ended up cutting my bill in half, which was more than I had even asked for. |