34. ( ) Who is Mr. Ryan? (A) Ms. Theodore's boss (B) A job candidate (C) An employer (D) Director of Sales

35. ( ) What significant opportunity for the company does Ms. Theodore mention? (A) The opportunity to lower costs (B) The opportunity to improve their products (C) The opportunity to expand (D) The opportunity to better train employees 6 The next five questions refer to the following survey and report.