試題詳解

35 Which of the following is TRUE according to the passage?
(A) Examples of avoidance may include suppressing one’s emotions or leaving the conflict situation physically.
(B) Overconfidence creates a hostile discussion environment leading to insults and withdrawal.
(C) Conflict resolution skills can only be applicable some of the specific workplaces.
(D) Emotional volatility may contribute to the circumvention of conflict and embarrassment.