45. A: I've been feeling extremely burned out from work over the past few weeks.
B: ______ Taking a short vacation away from the screens might help you recharge.
A: You're right. Maybe I should plan a short trip to relax.
(A) Why don't you take some time off?
(B) You should work overtime.
(C) I need to buy a charger.
(D) Congratulations!

46. A: I brought my own bottle for the coffee. Do I get a discount?B: _______ It saves you five dollars and helps reduce plastic waste.A: That's wonderful. I'm trying to do my part for the environment.(A) I'm sorry, we are closed.(B) We only sell hot tea.(C) No, that cup is too small.(D) Yes, you certainly do.

47. A: Do you accept mobile payments like Apple Pay or LINE Pay? I forgot to bring my wallet.B: _______ Just scan the QR code on the screen.A: Perfect. That makes things so much easier!(A) We only accept cash here.(B) Yes, we accept all major electronic payments.(C) My phone is running out of battery.(D) You need to go to the bank first.

48. A: My water bill this month is twice as high as usual! Is there a mistake?B: Let me check your meter (水錶). _______ You should probably call a plumber.A: Oh no, I didn't even notice that. I'll call one right away.(A) I can wash your car for you right now.(B) You must have drunk too much water lately.(C) It seems there might be a hidden leak in your pipes.(D) The weather has been too hot this month.

49. A: Have you finished the financial report yet? The deadline is tomorrow morning.B: Not yet, but I'm almost done. _______A: Great. Let me know if you need any help with the data. (複選)(A) I will definitely finish it by tonight.(B) I think we should delay the project.(C) You can count on me to complete it on time.(D) I completely forgot about the deadline.

50. A: Hey Sarah, are you busy right now? The printer in the lobby is jammed again.B: I'm finishing an email, but I'll be done in a minute. _______A: Thanks! I've tried everything but the paper is stuck inside. (複選)(A) Give me a second, and I'll be right there to help.(B) I don't know how to use the coffee machine either.(C) You should probably just buy a new printer.(D) I'll come over and take a look shortly.

1. 針對“品質”的定義，以下何者正確？ (A) 國際標準組織(ISO)定義為一項產品或服務之品質為整體特性能滿足所有規定或隱含需求的能力 (B) 石川馨(Ishikawa)認為品質是產品出廠後，對社會所造成之損失 (C) 朱蘭(Juran)認為品質是符合要求或規格 (D) 克勞斯比(Crosby)認為品質是適用的。

2. 以下對美國品管大師費根堡(Feigenbaum)的敘述，何者正確？ (A) 將品質管制之歷史沿革依照時間先後劃分為：全面品質管制→統計品管→檢驗員品管→領班品管→操作員品管 (B) 引進柏拉圖在品質管理領域的應用 (C) 提出品質三部曲的概念 (D) 出版“全面品質管制(TQC)”一書。

3. 一般而言，品質成本被區分為下列哪三類？ (A) 內部失敗成本(internal failure costs)，外部失敗成本(external failure costs)，鑑定成本(appraisal costs) (B) 檢驗成本(inspect costs)，鑑定成本(appraisal costs)，預防性成本(prevention cost) (C) 失敗成本(failure costs) (內部或外部), 鑑定成本 (appraisal costs), 預防性成本 (prevention cost) (D) 內部失敗成本(internal failure costs)，外部失敗成本(external failure costs)，預防性成本(prevention cost)。

4. 何項品質成本增加，就可能降低其他類別的品質成本？ (A) 內部失敗成本 (B) 預防成本 (C) 鑑定成本 (D) 外部失敗成本。

5. 有關全面品質管理 (TQM) 的敘述，以下敘述何者正確？ (A) 無需客觀衡量標準 (B) 只需品保人員接受品質管理的訓練 (C) 推行模式內涵為 PDCA 的落實 (D) 強調內部團隊合作與協力廠商無關。 中國工業工程學會 114年第一次工業工程師等相關證照考試 考試科目：品質管理 第2頁，共12頁

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