6. If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________.
(A) conducting an external analysis
(B) formulating its corporate strategies
(C) doing an internal analysis
(D) formulating its competitive strategies

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統計： A(0), B(0), C(3), D(0), E(0) #2586582