▲ 閱讀下文,回答第 19−21 題
All cultures have their own set of ideal standards for appropriate communication.
The process of communicating across cultures can be short-circuited when at least one party
assumes that its communication standards are universally understood. Even when the cross-cultural
communication takes place using the same language, there are a number of parameters that
can lead to misunderstanding or even a breakdown in the dialogue. For example, is the
speaker the appropriate person to deliver the message? Is the addressee the appropriate
person to receive the message? Is the content of the message mutually understood by both
parties? Is the location of the communication appropriate for the message? In a world in
which business becomes increasingly global, in order to succeed in global business, it is
necessary to study both the language and the culture of those with whom one is conducting
business. As language and culture are closely related, it is virtually impossible not to learn about
one while studying the other.
【題組】21. According to the passage, which of the following statements is NOT mentioned as a factor that
influences communication appropriateness?
(A) The sender of the message.
(B) The setting where the message takes place.
(C) The topic of the message.
(D) The length of the message.