Questions 47-49 refer to the following letter. July 22, 2008 WESLEY MOORE Customer Service Department Americana Airlines West Los Angeles, CA 90025, USA
Dear Mr. Moore,
On July 15, I ___47____ AMA flight #701 from San Francisco to Los Angeles. I have no complaint about the trip itself; it was very comfortable. However, I was very ____48___ when I arrived at the airport and discovered that my baggage had been lost. I didn’t have any choice but to wait at the airport for five hours while your employees tried to trace the whereabouts of my baggage. I left the airport without my belongings as I had an important meeting to attend.
It has been one week, and I have not been contacted regarding my baggage. For this reason, I strongly feel that I should be compensated for the items that were lost. I hope to hear from your office ____49___ the week.
Sincerely yours, NATHAN HALL
【題組】48. (A) prepared (B) disappointed (C) informed (D) confirmed
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