9) A matrix structure violates which important element of organizational design?
(A) unity of command
(B) span of control
(C) chain of command
(D) decentralization

10) ABC Corp. decides to enter the cell phone market. Before launching its new handset, it creates a digital platform which allows the general public to post their ideas and opinions about the features they want in the new phone. In this scenario, the company is_. (A) forming a joint venture (B) creating a boundaryless organization (C) promoting open innovation (D) forming a strategic partnership

11) The top management of the company asks Steve to make use of a rating scale that will rate the employees' actual job behaviors. The managers are asking Steve to use a_. (A) 360-degree feedback (B) management by objective method (C) behaviorally anchored rating scale (D) graphic rating scale

12 )_is the deliberate manipulation of information to make it appear more favorable to the receiver. (A) Framing (B) Encoding (C) Screening (D) Filtering

13) Many production employees began to talk among themselves about whether they wanted to transfer to a new production facility in a neighboring town. What type of communication is this? (A) diagonal (B) formal (C) lateral (D) downward

14) The study of group behavior includes the study of_. (A) norms, roles, and leadership (B) perception, motivation, and learning (C) attitudes and personality (D) organization structure and culture

15) Which of the following is true of nonverbal communication? (A) It is synonymous with body language. (B) It carries greater impact than verbal communication. (C) It is absent in spoken communication. (D) It is involuntary; it cannot be used deliberately.

16) By using_，we form a general impression about a person based on only a single characteristic, such as intelligence or appearance. (A) stereotyping (B) selectivity (C) the halo effect (D) assumed similarity

17) According to the JCM, which job characteristic leads to an employee experiencing responsibility for outcomes of his or her work? (A) task significance (B) autonomy (C) feedback (D) skill variety

18 )_is a motivational approach in which an organization's financial statements are shared with all employees. (A) Pay-for-performance (B) Self-determination approach (C) Open-book management (D) I-Change model

19) To measure a leader's style, Fiedler developed the_. (A) contingency grid (B) situational leadership theory (C) managerial grid (D) least-preferred co-worker questionnaire

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