試題詳解

Workplace Violence (Scenario)
Three employees were injured in shootings at the Premier Bear Factory located in Arizona. An employee about to lose his job opened fire to cause this debacle. Helen Gates, the factory manager, is looking for ways to control such incidents.

31. Which of the following is a feedforward control measure to prevent further occurrences?
(A) thorough investigation of the incident by an external agency
(B) use of quick and decisive managerial intervention during the incident
(C) employee assistance programs to help employees with behavioral problems
(D) open communication about incidences and what's being done