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請於下列答案語群中，選出最適當之答案，並將答案代號填入答案紙。
Dear Mr. Muller:
We regret to learn from your e-mail of September 20 that one case of our shipment arrived ___1___ . As the goods were packed with the greatest care, we can only presume that the case has been ___2___ .
We have reported the matter to our ___3___. Will you please hold the damaged goods at our disposal?
Meanwhile we have in accordance with your wishes dispatched a case of teapots to ___4___ the damaged ones. The relevant ___5___ are attached. Regards, Alex Lee
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