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The research-based pharmaceutical industry can play a critical role in ensuring a
country’s future competitiveness in an advancing global economy. Here are a few noteworthy
statistics about medicine industry in Figure 1.
Figure 1
Thanks to advances in science and technology, the pharmaceutical industry is entering an
exciting new era in medicine development and customer services. Over the past two decades,
the medicine industries in different countries have been increasing the research and
development (R&D) expenditure (see Figure 2), which can turn fundamental research into
innovative treatments that are widely available and accessible to patients.
Figure 2
In addition to R&D, technology in pharmacy has been making significant strides to improve
the whole industry. These advancements below are diverse and cross-functional.
1. Patient Relationship Management (PRM)
Due to the longer time it takes to complete and deliver prescriptions, online pharmacies
are using PRM software to manage client contacts through social media, short message
service, and email. Additionally, it increases the patient’s trust in their preferred
pharmacies and offers ready-to-use discussion points for the patient’s interactions with
their doctor.
2. Automated Dispensing Cabinet (ADC)
ADC is a computerized drug storage device or cabinet designed for hospitals. It enables
the tracking of drug distribution and managing expired medications. This increases fill
time, decreases human error, and allows staff to focus on patient contact rather than filling
the prescription.
3. Medication Therapy Management (MTM)
MTM, an online platform to manage a patient’s medication, is a review provided by a
pharmacist to a patient, and medication problems can be identified and addressed.
Problems may include medications not being used correctly, duplication of medications,
and unnecessary medications.
4. Medication Reminder Devices
Patients may get smart medicine reminders from a variety of devices in the market.
Technology for these include reminder devices that lock after taking the correct dose,
alarms and flashing lights when a patient requires a dose, and a patient compliance
dashboard that can show the next scheduled dose.