Questions 131~134 refer to the following text.

Welcome to our furniture shop. We are excited to introduce our new door-to-door service. We offer __131__ high-quality furniture options to __132__ every taste and style. Our team of experts will carefully pack and transport your furniture, and even help you set it up in your home. __133__ our commitment to exceptional customer service, you can trust us to provide the best possible shopping experience. Simply browse our website, select your items, and let us take care of the rest. Try our door-to-door service today and discover the convenience of shopping from home without __134__ quality or style!

Dear Jason,

We would like to express our sincerest gratitude for your support in __139__ Modern Technology Computer Magazine for over five years. Your trust in our magazine has been invaluable to us, and we are constantly striving to provide you with the latest and most __140__ content on the technology industry.

To show our appreciation, we are pleased to offer you a special discount of 30% if you renew your subscription for another year before the end of this month. __141__

Renewing your subscription before the deadline will not only ensure that you continue to receive our magazine's monthly issues, __142__ guarantee that you receive this exclusive discount. We are confident that you will find our content informative, engaging and valuable in keeping you up-to-date with the latest trends and developments in the technology industry.

We look forward to serving you in the future. If you have any questions or require further assistance, please do not hesitate to contact us by phone: 520-337166 ext. 204, Julia Copper.

Best regards, Julia Copper

Customer Support Staff 

Modern Technology Computer Magazine

Welcome to Superb Urban Specialty Delicatessen. We take pride __143__ serving mouth-watering, high-quality meats, cheeses, sandwiches, and salads. Our deli is a perfect spot for a quick and delicious lunch or a leisurely dine-in experience. 

Our deli is open from 8:00 am to 8:00 pm daily, seven days a week, so you can grab your favorite sandwich on your way to work or enjoy a fresh salad for dinner after a long day. Our menu __144__ a diverse selection of items, from classic cold cuts to unique sandwich creations, all made with the freshest ingredients.

We offer a range of hot and cold sandwiches, including our signature pastrami on rye and classic Italian sub. If you're looking for something lighter, try one of our fresh salads, such as our Cobb salad or Caesar salad.

 __145__ next month, some of our menu items will experience a 20-30% increase in price due to rising food costs. We understand this may be an inconvenience, but we want to __146__ you that we remain committed to providing the highest quality food and service. 

Thank you for choosing our deli. We look forward to serving you soon!

Questions 147~148 refer to the following social media post.

Our private bus company is currently hiring two long-distance bus drivers and five city bus drivers. If you are interested in driving for us, here are the requirements:

For the long-distance bus driver position, we're looking for someone who has at least five years of experience driving large vehicles, a clean driving record, and excellent customer service skills. You will need to be able to work flexible hours and be comfortable driving long distances. We also require a valid driver's license and a high school diploma or equivalent.

For the city bus driver position, we are looking for candidates who have at least two years of experience driving buses or similar vehicles, a clean driving record, and good communication skills. You will need to be comfortable navigating through city traffic and dealing with passengers. We also require a valid driver's license and a high school diploma or equivalent.

We offer competitive salaries and benefits, including health insurance and retirement plans. If you meet the qualifications and are interested in joining our team, please send your resume to careers@gogogocitybuscompany.com. We look forward to hearing from you.

Notice: Avis Biotech Co. Ltd. would like to inform all employees that effective immediately, we will be welcoming a new intern, Emily, to our team. As some of you may recall, we stopped hiring interns five years ago due to intentional equipment damage by previous interns. However, Emily has proven herself to be an exceptional candidate and we believe she will benefit greatly from the experience. Over the next five months, Emily will be rotating through various departments to learn from our senior employees. We kindly ask all colleagues to do their best to accommodate and guide her during her time here. Thank you for your cooperation.

Subject: Request for One-Year Leave of Absence without Pay

Dear HR Manager, 

I am writing to request a one-year leave of absence without pay from my position as a specialist in the Information Department.--[1]--I have been working diligently in this position for three years, and I believe that a one-year break will allow me to come back with a fresh perspective and renewed energy to tackle new challenges.

 --[2]--The reasons for my request are personal and professional. Firstly, I would like to pursue a Master's degree in Business Administration, which will require my full attention and dedication.--[3]--Secondly, I am experiencing some family matters that require my attention and support. Lastly, I am also keen on pursuing some personal interests that I have neglected due to work commitments.

 --[4]--I will ensure that all my current projects are handed over smoothly before my departure. I am committed to returning to my position after my leave and continuing to contribute to the success of the company. Thank you for your understanding, and I look forward to your response. Sincerely, David Cole

Dear CEO,

We, the undersigned employees, would like to bring to your attention the growing challenge that many of us are facing in balancing work and the care of our four-and five-year-old children. As we all know, caring for young children is a full-time job in itself, and it can be incredibly difficult to manage the demands of work and parenting simultaneously. 

With this in mind, we are respectfully requesting that the company consider opening an on-site daycare facility for our young children. Such a facility would not only make it easier for us to manage our work and parenting responsibilities, but it would also demonstrate the company's commitment to supporting its employees and promoting work-life balance.

We understand that this is a significant request, and that there may be a number of logistical and financial considerations to take into account. However, we believe that the benefits of such a facility would far outweigh the costs, both for us as employees and for the company as a whole.

Thank you for taking the time to consider our request. We hope that you will give serious thought to this proposal.

Sincerely,

 [List of Employee Names]

註：中括號內的人名略過

Subject: Supporting Charity through Automatic Payroll Deductions

Dear Staff of Apex Financial Services Ltd., 

As the manager of a local charity shop, I am writing to you today to share an exciting opportunity to make a real difference in the lives of children living in rural areas. We are launching a new fundraising campaign that aims to fulfill the dreams of children in need through the power of art. And we are inviting you to be a part of it.

Our charity, along with a team of talented artists, will be creating art installations and experiences that will be showcased in rural communities across the country. Through this project, we hope to inspire and encourage children to dream big and believe that anything is possible. We believe that every child deserves the chance to explore their passions and achieve their goals.

 To help fund this project, we are asking for your support. We are requesting that the company automatically deducts 5% of your monthly salary to donate to our charity. This monthly donation will go directly towards supporting our project and making a positive impact on the lives of these children. 

We understand that not everyone is in a position to donate large sums of money, but through these small monthly contributions, we can work together to create a meaningful change. Your support will not only help these children, but it will also make a positive difference in your community. 

If you are interested in supporting this initiative, please fill out the attached form and return it to us as soon as possible. We appreciate your consideration and look forward to working together to make a difference in the lives of these children. 

Thank you for your time and generosity. 

Sincerely,

 Cathy Hanson

Manager, Helping Hands Charity Shop

Dear Mr. John Smith,

 I am writing to invite your company, Green Transit, to participate in an upcoming meeting that will focus on developing a comprehensive public transport strategy for the Brisbane and Gold Coast regions.--[1]--As the Director of Transportation Planning at the Brisbane City Council, I am committed to improving the public transport system in the area, and we believe that Green Transit can play a critical role in achieving this goal.

 The purpose of the meeting is to bring together stakeholders from the public transport sector, including transport operators, local government representatives, and community groups, to discuss ways to enhance the existing public transport network.--[2]-- 

We value your expertise and experience in the public transport industry, and we believe that your participation in the meeting will help us develop a more effective strategy. This meeting will be an opportunity for you to share your ideas and insights with other stakeholders and to learn about the challenges and opportunities facing the public transport sector in our region.--[3]-- 

The meeting will be held on March 31, at 2:00 PM at the Brisbane City Council Chambers. If you are interested in attending, please RSVP by March 25, to confirm your attendance. If you have any questions or concerns, please do not hesitate to contact me or our team.--[4]-- 

Thank you for considering this invitation, and we look forward to your participation. 

Sincerely, 

Jane Lee

Director of Transportation Planning

Brisbane City Council

Riverfront Park Revitalization Plan 

The revitalization of Riverfront Park will be a multi-phase project that will address the following areas:

 1. Infrastructure: The park's infrastructure, including its paths, bridges, and playgrounds, will be updated and repaired to ensure their safety and functionality. 

 2. Landscaping: The park's landscaping will be refreshed and improved to create a more welcoming and aesthetically pleasing environment. This will include planting new trees, installing additional seating and picnic areas, and updating the lighting.

3. Amenities: The park's amenities will be upgraded to better serve the community's needs. This will include the addition of new restrooms, the installation of water fountains, and the expansion of the existing food and beverage options.

4. Recreation: The park's recreation areas, including the basketball and tennis courts, will be repaired and updated to provide a safe and enjoyable experience for all users.

Conclusion

The revitalization of Riverfront Park will create a better environment for the community and enhance the quality of life for everyone.

Monica: Good day, Connie. I trust you are doing well. Have you heard any updates on the matter of the Regional Sales Manager promotion?

Connie: Greetings, Monica. I am doing well, thank you. To answer your question, I am afraid I have not received any new information. Have you heard anything of substance?

Monica: Not exactly, however, I am feeling hopeful that my efforts and achievements will be taken into consideration by the selection committee. I have spent countless hours analyzing our sales data and collaborating with other departments to ensure we are meeting our targets.

Connie: I completely understand where you're coming from, Monica. I too have put forth my best efforts, although it is challenging to determine who will be selected. I have been networking with other managers in the organization to gain insights on how I can improve my performance.

Monica: I agree, Connie. It is difficult to predict the outcome of the selection process. Nevertheless, I am hoping to be the successful candidate. This promotion would be a great opportunity for me to showcase my leadership skills and take our sales department to new heights. 

Connie: I share the same aspirations, Monica. However, I am confident that the chosen individual will lead the Sales Department with proficiency. Our team is filled with talented individuals who are capable of stepping up to the plate.

Monica: Undoubtedly, the selected candidate will excel in the role. Nonetheless, I still have my heart set on the promotion. I am sure you feel the same way.

Connie: (laughs) Yes, I share the same sentiment, Monica. Let us both continue to work diligently and hope for the best. Regardless of the outcome, I am proud to be working alongside you and the rest of the Sales team.

Monica: Likewise, Connie. Wishing you the best of luck in your endeavors. 

Connie: Thank you, Monica. Best of luck to you as well.

Cute Yumi's Kitchen Customer Satisfaction Survey Results -2020 

Location: 

1. Toronto-Downtown: 200 customers

2. Toronto-North York: 150 customers

3. Toronto-Scarborough: 150 customers 

Cleanliness of the restaurant:

Excellent: 220 (44%)

Good: 200 (40%)

Fair: 50 (10%)

Poor: 30 (6%)

Friendliness of the staff:

Excellent: 190 (38%)

Good: 220 (44%)

Fair: 70 (14%)

Poor: 20 (4%)

Quality of the food:

Excellent: 230 (46%)

Good: 220 (44%)

Fair: 50 (10%)

Poor: 0 (0%)

Value for the price of the food:

Excellent: 180 (36%)

Good: 220 (44%)

Fair: 75 (15%)

Poor: 25 (5%)

Issues during the visit:

Yes: 65 (13%) 

No: 435 (87%)

Recommendation to others:

Yes: 430 (86%)

No: 70 (14%)

Have used the official Online Table Reservation App:

Yes: 320 (64%)

No: 180 (36%)

Overall, Cute Yumi's Kitchen received mostly positive feedback from their customers in 2020.

Job satisfaction is a critical factor in employee engagement, productivity, and retention in small businesses. Here are the four key aspects that small business owners can focus on to improve job satisfaction:

 1. Clear Communication: Clear communication is essential for improving job satisfaction in small businesses. This includes transparent performance expectations, regular feedback, and open lines of communication for concerns and ideas.

2. Opportunities for Growth and Development: Employees want to feel that they are advancing in their careers and have opportunities to learn new skills. Small business owners can offer training, mentorship, and growth opportunities to boost job satisfaction.

3. Positive Work Environment: Creating a positive work environment can significantly impact job satisfaction. This includes a supportive workplace culture, work-life balance, and recognition for achievements.

4. Fair Compensation and Benefits: Fair compensation and benefits are critical for job satisfaction. Small business owners can benchmark salaries and benefits against industry standards and offer competitive packages to retain top talent.

In conclusion, small business owners who focus on clear communication, growth opportunities, positive work environment, and fair compensation can significantly improve job satisfaction and retain their employees. By investing in their employees' well-being and development, small businesses can build a loyal and motivated workforce that drives their success.

Agenda 

for October Training Session, 2020-Selling through Storytelling 

 1. Date: October 15

2. Time: 9:00 AM-3:30 PM

3. Location: Grand Ballroom, Four Seasons Hotel, New York City

4. Trainer: Mr. Johnson Smith

Mr. Johnson Smith is a seasoned sales trainer with over 20 years of experience in the industry. He is an expert in the art of storytelling and has helped numerous organizations improve their sales through effective storytelling techniques. 

Agenda:

9:00 AM-9:30 AM: Registration and Welcome Remarks

9:30 AM-10:30 AM: Introduction to Selling through Storytelling

● What is storytelling?

● How storytelling can help in sales

● Types of stories that can be used in sales

10:30 AM-11:30 AM: Understanding Your Audience

● Elements of a great story

● How to structure a story

● How to create emotional connections through storytelling 

 11:30 AM-12:30 PM: Lunch Break

12:30 PM-1:30 PM: Storytelling Techniques for Sales

● How to use storytelling to overcome objections

● Using stories to differentiate your product or service

● Creating urgency through storytelling

1:30 PM-3:00 PM: Storytelling Practice and Effective Storytelling in Virtual Sales

● Participants will work in groups to create and practice their own sales stories, with a focus on using storytelling in virtual sales

● Mr. Smith will provide feedback and guidance on how to effectively use storytelling in virtual sales

3:00 PM-3:30 PM: Q&A Session and Raffle

● Participants can ask Mr. Smith any questions they may have

● A raffle will be held at the end of the session, with the top prize being a month's worth of free coffee from a popular coffee chain

Comment Section 

James Charles

 "I'm so excited for the October Training Session on Selling through Storytelling! Mr. Johnson Smith is a fantastic trainer with years of experience, and I can't wait to learn how to use storytelling to improve my sales skills."

 Jake Paul

"The agenda for the training session looks amazing. I'm especially looking forward to learning how to create emotional connections through storytelling-I think it will really help me connect with my clients." 

Lele Pons

"I've heard so much about how effective storytelling can be in sales, and I'm glad to finally have the opportunity to learn from a true expert like Mr. Johnson Smith. I'm counting down the days until the training session!" Chiara Ferragni "I love that the training session includes a hands-on practice session where we can create our own sales stories. It's such a great way to put what we learn into action and get feedback from a pro like Mr. Smith." 

Casey Neistat

"The Q&A session and raffle at the end of the day are such a fun way to wrap up the training session. I'm hoping to win the top prize-a month's worth of free coffee would be amazing!" 

Shane Dawson

"I appreciate that the training session includes a focus on effective storytelling in virtual sales. With so many people working remotely, it's important to have skills that translate to virtual environments. Thank you, Mr. Smith, for including this in the agenda!"

 Nelson's Dramatic Transformation from Market Vendor to YouTube Star

Nelson, a market vendor for over a decade, meets a talent scout for a popular YouTube channel at his booth. Offered a contract to become a regular contributor, he leaves his stall to pursue his new career full-time. Nelson posts videos regularly, showcasing his talents and gaining a following. His popularity leads to invitations to attend events, collaborate with other YouTubers, and guest-star in television shows. Nelson becomes a well-known YouTube star with millions of followers worldwide, grateful for the opportunities that came his way. Despite occasionally visiting the flea market, he's now recognized for his YouTube fame. For Nelson, it's a dramatic transformation and his true calling. 

AdventureAddict123

Comment: Wow, what a inspiring story! It's great to see someone take a chance and pursue their dreams. I can't wait to check out Nelson's YouTube channel.

MarketLover

Comment: I'm sad to see Nelson leave his stall, but I'm happy for him that he's found success in a new career. He was always so friendly and had the best produce at the market.

YouTubeAddict456

Comment: Nelson's videos are hilarious! I love his unique perspective on things. It's great to see someone rise to fame on YouTube, and I hope he continues to make great content.

NostalgicShopper

Comment: I remember buying from Nelson's stall when I was a kid. It's amazing to see how far he's come since then. Congrats on the success, Nelson!

EntrepreneurMindset

Comment: Nelson's story is a reminder that taking risks can pay off big time. I'm inspired by his journey and hope to follow in his footsteps.

Ten Thousands Intercity Bus Company Announcement 

Dear valued customers,

We are pleased to announce that all of the improvements we proposed last year have been successfully implemented. We believe that these measures have contributed to providing a better service and enhanced travel experience for our passengers. Below are the five measures that we implemented: 

Comfortable seating: We have replaced all old and uncomfortable seats with new ergonomic seats. The new seats have more legroom, better recline, and are more comfortable than the previous ones. 

Wi-Fi access: We have installed Wi-Fi access points on all our buses, allowing our passengers to stay connected with their friends and family while on the road.

On-time departures: We have improved our scheduling system to ensure that all buses leave on time, reducing the waiting time for our passengers.

Improved luggage handling: We have trained our staff to handle luggage more efficiently, reducing the chances of damage or loss. 

Customer service: We have established a 24/7 customer service hotline to handle inquiries, complaints, and suggestions from our customers. Our dedicated team is always ready to assist you. 

We hope that these measures have made your journey with us more comfortable, convenient, and enjoyable. We appreciate your continued support and feedback as we strive to improve our services further. 

-------------------------

Ten Thousands Intercity Bus Company Announces High Customer Satisfaction Ratings and Improvement Measures for Remaining Issues 

We are delighted to announce that the results of our customer satisfaction survey for the first half of 2020 are in, and they are overwhelmingly positive. Our passengers have reported high levels of satisfaction with our services, and we are grateful for their continued support. 

The survey results have shown that the measures we implemented last year have been successful in improving the travel experience for our passengers. The new comfortable seating, Wi-Fi access, on-time departures, improved luggage handling, and customer service have all been well received.

However, the survey has also highlighted two areas where we need to improve further. The first is the cleanliness of our buses. While we have made efforts to maintain a high level of cleanliness, we acknowledge that there is still room for improvement. To address this, we will be increasing the frequency of bus cleaning and introducing a new system to monitor and improve the cleanliness of our buses. 

The second area is the availability of onboard amenities, such as food and beverages. While we provide bottled water to our passengers, we understand that some may want additional options. To address this, we will be introducing a new menu of snacks and drinks on our longer routes, starting from next month.

We believe that these measures will help us to address the remaining issues and continue to provide a high-quality service to our passengers. We thank our customers for their valuable feedback, which has helped us to identify areas for improvement. 

We will continue to listen to our customers and strive to improve our services further. Thank you for choosing Ten Thousands Intercity Bus Company for your travel needs. 

-------------------------

Title: My Commute Experience with Ten Thousands Intercity Bus Company: A Mixed Bag 

As a regular commuter who relies on Ten Thousands Intercity Bus Company for my daily transportation needs, I have mixed feelings about the service they provide. On the one hand, I have noticed significant improvements in the past year, thanks to the measures they introduced. On the other hand, there is still one issue that frustrates me to no end: the frequency of buses during peak hours.

Let me start with the positive. The new ergonomic seats are a game-changer. They are so comfortable that I almost forget I'm on a bus. The Wi-Fi access is reliable, and I can easily catch up on work or entertainment during my commute. The staff's luggage handling has improved, and I haven't experienced any damage or loss of my belongings. And, the customer service hotline is always there to help, and they are quick to respond to any queries or concerns.

However, the one issue that persists is the frequency of buses during peak hours. As someone who needs to be at work on time, I cannot afford to miss a bus or be late due to overcrowding. It's frustrating to see buses pass by with no room for additional passengers, leaving many of us stranded and late for work. I have not seen any improvement in this area, despite the company's announcement of measures to improve scheduling.

Overall, while I acknowledge the improvements made by Ten Thousands Intercity Bus Company, I am disappointed that the issue of overcrowding during peak hours has not been addressed adequately. As a regular commuter who relies on their service, it is unacceptable to be left stranded or late for work due to overcrowded buses. I urge the company to take this issue seriously and make significant changes to their scheduling and bus frequency during peak hours.

In conclusion, I expect Ten Thousands Intercity Bus Company to prioritize the needs of their customers, particularly during peak hours. While the improvements made are appreciated, they do not excuse the company from providing a reliable and timely service. I implore them to take action on this pressing issue and ensure that their service meets the needs of their customers.

Jacksonville International Airport to Offer New Routes to Taiwan and the Philippines 

Jacksonville, Florida-The Jacksonville International Airport (JAX) is set to welcome two brand new terminals, offering flights to Taiwan and the Philippines. The airport's expansion will provide more convenience for travelers from the southeastern United States looking to visit these destinations.

 To help passengers get to the airport, JAX is also launching a free shuttle service from downtown Jacksonville to the airport, with a stop at Pumpkin Center along the way. The shuttle service will operate 24/7 and will be available to all passengers who need to get to the airport from downtown Jacksonville. 

The new shuttle service is expected to be especially helpful for passengers who need to get to the airport before the completion of the city's new subway system. The subway is currently under construction and is not expected to be completed for several more years. 

"We are excited to offer these new routes to our passengers," said JAX spokesperson, Susan Smith. "We believe that this expansion will make travel to Asia and the Pacific more accessible to people in our region. And with the launch of our new shuttle service, we hope to make it even easier for our passengers to get to the airport and take advantage of these new routes." 

The new terminals are expected to be operational by the end of the year, with the first flights to Taiwan and the Philippines launching soon after. Passengers who book flights on these new routes will be able to enjoy world-class amenities and service, making their journeys comfortable and memorable. 

Downtown Jacksonville to Jacksonville International Airport Shuttle Schedule

 Monday to Friday: 

Departure Time from Downtown Jacksonville: 6:00 am, 10:00 am, 2:00 pm, 6:00 pm, 10:00 pm

 Arrival Time at Pumpkin Center: 6:45 am, 10:45 am, 2:45 pm, 6:45 pm, 10:45 pm

 Arrival Time at Jacksonville International Airport: 7:30 am, 11:30 am, 3:30 pm, 7:30 pm, 11:30 pm 

Saturday and Sunday: 

Departure Time from Downtown Jacksonville: Every hour from 7:00 am to 11:00 pm

 Arrival Time at Pumpkin Center: 7:45 am, 8:45 am, 9:45 am, and so on until 11:45 pm 

Arrival Time at Jacksonville International Airport: 8:30 am, 9:30 am, 10:30 am, and so on until 12:30 am 

Note: Schedule is subject to change without prior notice. Please arrive at the pick-up location at least 10 minutes before the scheduled departure time.

 Subject: Urgent Action Needed to Address Shuttle Bus Delays 

Dear Shuttle Bus Service Manager,

 I am writing to express my deep frustration with the persistent delays of the shuttle bus service from Pumpkin Center to Jacksonville International Airport. As a regular commuter and employee of the airport restaurant, I have experienced numerous delays that have caused me to be late for my work shifts. This is unacceptable and has had a negative impact on my job performance.

 I urge you to take immediate and effective action to address this ongoing issue. The current delays are not only inconvenient but also affect the productivity of airport employees like me. As a commuter who relies on the shuttle bus service to get to work, I expect it to be reliable and on-time.

 I demand that you take concrete steps to address this issue, such as improving communication with passengers, increasing the number of shuttle buses, or adjusting the shuttle bus route to avoid traffic congestion. 

If no action is taken promptly, I will have no choice but to seek alternative transportation options to ensure that I can arrive at work on time.

 Thank you for your attention to this matter. 

Sincerely,

Julie Morgan

Pumpkin Center Resident and Airport Restaurant Employee