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【精選】 - 新制多益閱讀(TOEIC Reading)難度:(1~25)

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1(B).

Questions 161~163 refer to the following proposal.

Riverfront Park Revitalization Plan

The revitalization of Riverfront Park will be a multi-phase project that will address the following areas:

1. Infrastructure: The park's infrastructure, including its paths, bridges, and playgrounds, will be updated and repaired to ensure their safety and functionality.

2. Landscaping: The park's landscaping will be refreshed and improved to create a more welcoming and aesthetically pleasing environment. This will include planting new trees, installing additional seating and picnic areas, and updating the lighting.

3. Amenities: The park's amenities will be upgraded to better serve the community's needs. This will include the addition of new restrooms, the installation of water fountains, and the expansion of the existing food and beverage options.

4. Recreation: The park's recreation areas, including the basketball and tennis courts, will be repaired and updated to provide a safe and enjoyable experience for all users.

Conclusion

The revitalization of Riverfront Park will create a better environment for the community and enhance the quality of life for everyone.

【題組】162. What is the purpose of the park's revitalization plan for its landscaping?
(A) To create a more welcoming environment.
(B)To reduce congestion.
(C)To improve traffic flow.
(D) To add more parking spaces.

2(C).

Questions168~171 refer to the following passage.

As a manager or business owner, it can be challenging to balance your own workload with the needs of your employees. However, supporting your team is crucial to their success and the success of your business. Even when you're swamped, there are several things you can do to show your employees that you care and are invested in their well-being. First, be transparent about your workload and availability. Let your employees know when you'll be unavailable and set expectations for response times. Second, prioritize check-ins and one-on-one meetings with your team members. This shows that you value their contributions and are committed to their growth. Third, provide resources and tools to help your employees succeed, such as training opportunities or access to software that streamlines their tasks. By taking these steps, you can support your employees even during busy times and foster a culture of collaboration and mutual respect.

【題組】169. What is the importance of one-on-one meetings with team members?
(A)To set strict deadlines for employees.
(B) To discuss only negative feedback.
(C)To show that you value their contributions and are committed to their growth.
(D) To avoid any direct interaction with employees.

3(C).

Questions151~152 refer to the following social media post.

Feast Your Senses on Our New Menu Delights!

Attention foodies! Are you ready to tantalize your taste buds? We are thrilled to announce the launch of our new menu that will take you on a culinary journey like no other. Indulge in our mouth-watering dishes that are sure to leave you wanting more. From hearty breakfast options to delicious desserts, we have it all covered.

Take a bite of our signature dishes such as the savory Avocado Toast, the rich and creamy Chicken Alfredo, or the sweet and tangy Lemon Tart. We have also added a range of vegan and gluten-free options for our health-conscious customers.

Visit us today and experience the deliciousness of our new menu. Don't forget to tag us in your foodie pictures and share your feedback with us. See you soon! #NewMenu #FoodiesUnite #CafeDelights #GoodEats #TastyTreats

【題組】151. Which of the following is one of the signature dishes on the new menu at the cafe?
(A)Avocado Toast.
(B)Fish and Chips.
(C)Beef Burger.
(D) Caesar Salad.

4(B).

Questions153~154 refer to the following letter.

Dear Staff,

Starting from October 1st, all 16 retail locations will be closed indefinitely, and all non-management employees will be laid off. We appreciate your hard work and dedication, and we sincerely regret this difficult decision. Severance packages will be provided to those affected.

Management staff will begin remote work on the same day, with a three-month trial period.We will evaluate the situation and communicate any potential extension thereafter. Please note, lunch and transportation allowances will be discontinued during this period.

We are grateful for your understanding and support as we navigate these challenges together.

Best regards,

Judy Edmondson

CEO of ActiveGear United

【題組】153. What will happen to non-management employees of ActiveGear United starting from October 1st?
(A)They will be laid off.
(B)They will receive a promotion.
(C)They will receive a pay increase.
(D) They will continue working as usual.

5(A).

Questions155~157 refer to the following conversation.

Hunter: Look at the gorgeous cupcakes on this catalog. I am going to initiate a group buying. Anyone that participates is entitled to a 40% discount. Are you up for it?

Claire: Thank you for thinking of me, but I need to go on a crash diet now because I'm going to my bestie's wedding next month.

Hunter: No problem, I understand. How about we organize a group buying after the wedding? The offer will still be available then.

Claire: That's a great idea. I'm sure I'll be craving something sweet by then. Count me in for the next group buying.

Hunter: Perfect! I'll let you know when we have another event. I'm sure everyone will be excited to hear about it.

【題組】156. How did Hunter react to Claire's decline?
(A)He understood and suggested organizing the group buying after Claire's bestie's wedding.
(B)He insisted that she buy cupcakes.
(C)He didn't acknowledge Claire's decline and changed the subject.
(D) He canceled the group buying event.

6(A).

Questions158~160 refer to the following social media post.

Dear citizens,

I am deeply disappointed to hear the city government's announcement yesterday that the completion date for the Green Line MRT will be delayed by fifteen months. The reasons given for this delay are simply unfounded.

As a city council member, I believe that it is our responsibility to hold the government accountable for their actions. The Green Line MRT is a vital infrastructure project that serves our citizens' needs and alleviates traffic congestion in our city. Delaying its completion by such a significant amount of time is unacceptable and will undoubtedly cause inconvenience for our commuters.

Furthermore, the reasons provided for the delay are flimsy at best. The government claims that unforeseen technical difficulties and construction challenges are the reasons for the delay. However, it is their responsibility to anticipate and mitigate such issues beforehand.

I urge the government to take immediate action to resolve this situation and ensure that the Green Line MRT is completed as soon as possible. Our citizens deserve a reliable and efficient public transportation system that meets their needs, and we must not allow the government to make excuses for their failures.

Thank you for your attention, and I will continue to fight for the interests of our citizens.

Sincerely,

Jennifer Wang

City Representative

【題組】160. What does Jennifer Wang urge the government to do?
(A)Provide excuses for the delay.
(B)Ignore the Green Line MRT and focus on other infrastructure projects.
(C)Take immediate action to resolve the situation and complete the Green Line MRT.
(D) Postpone the project for another 15 months.

7(B).

Questions161~163 refer to the following web page.

Welcome to join us.

Regardless of your reasons for volunteering, we are committed to working with you to identify opportunities that align with your goals and allow you to realize your aspirations.

Your name: _____

Tell us about your reasons for volunteering

□Wanting to give back to the community

□Believing in the cause or organization

□Meeting new people and making social connections

□Gaining new skills and experiences

□Feeling a sense of personal fulfillment and satisfaction

□Making a positive impact on others

□Helping those in need

□Improving mental and physical health

□Networking and career development

Submit

【題組】162. What is another reason people may choose to volunteer?
(A)Getting paid.
(B)Avoiding social interactions.
(C)Feeling a sense of personal fulfillment and satisfaction.
(D) Harming those in need.

8(C).

Questions176~180 refer to the following news story and online review.

Artistic tableware crafted by a group of single mothers is experiencing a surge in orders.

A group of single mothers from a small town in rural America has captured the attention of the art world with their unique and beautiful tableware designs.The mothers, who came together to support each other and their families, have been creating handcrafted ceramics for the past year, and their work has now become the talk of the town.

Their tableware designs are characterized by bold, colorful patterns and intricate shapes that are inspired by nature and their everyday lives. Each piece is carefully crafted by hand, and no two are exactly alike. Customers have praised the quality of their work, noting that it is both functional and artistic.

The group's success has been aided by social media, where they have been able to showcase their work and connect with customers all over the world. The mothers have also gained the support of local businesses and artists, who have helped them to promote their work and grow their business.

Despite their newfound success, the mothers remain committed to their original goal of supporting each other and their families. They hope that their work will inspire other single mothers to pursue their passions and build their own businesses.

As orders continue to pour in, the mothers are excited about the future of their business and the impact that they can have on their community. With their unique designs and inspiring story, it's clear that these mothers are making a name for themselves in the art world and beyond.

A Review, posted by Peggy

I had been searching for the perfect wedding gift for my sister when I stumbled upon this group of single mothers' ceramics on social media. I was immediately drawn to their beautiful designs and decided to purchase a set of plates and bowls. I was not disappointed - the craftsmanship is incredible, and the colors and patterns are even more stunning in person. My sister was thrilled with the gift, and I feel good knowing that my purchase is supporting a group of women who are working hard to make a better life for themselves and their families. I would highly recommend these products to anyone who appreciates quality craftsmanship and unique designs.

【題組】178. What is the style of the tableware designs created by the single mothers?
(A)Monochromatic and simple.
(B)Bold and colorful.
(C)Minimalist and modern.
(D) Rustic and vintage.

9(B).

Questions153~154 refer to the following social media post.

Happy World Earth Day!

Today, let's take a step towards a better tomorrow by turning off the lights for an hour at 8:30pm in your local time zone. This small gesture can have a huge impact on our planet, reducing energy consumption and raising awareness about the importance of sustainability.

Join us and millions of people around the world in this global movement to protect our planet. Let's show our love and commitment to Mother Earth by taking action, no matter how small.

Together, we can make a difference. Let's start by turning off the lights and spreading the word.

#EarthDay #Connect2Earth #SwitchOff #Sustainability #ClimateAction

【題組】154. Why is it important to take action on World Earth Day?
(A)To show your love and commitment to Mother Earth.
(B)To get likes and followers on social media.
(C)To win a prize.
(D)To make people jealous.

10(C).

Questions 181 ~ 185 refer to the following voucher and email.

Easy-Daily-Grocery Convenience Store Voucher
Voucher Code: EDG-7845-VCH1
Valid Until: 31/12/2029

This voucher entitles you to exchange it for any product of your choice at Easy-Daily-Grocery Convenience Store. Simply present this voucher at the checkout when making your purchase.

Terms and Conditions:
● This voucher can only be used once and must be surrendered upon redemption.
● This voucher is not redeemable for cash and cannot be used in conjunction with any other offers or discounts.
● This voucher is valid until the date specified above.
● Easy-Daily-Grocery Convenience Store reserves the right to refuse any voucher that has been tampered with, duplicated or damaged.
● Easy-Daily-Grocery Convenience Store reserves the right to amend these terms and conditions at any time.
For any queries, please contact Easy-Daily-Grocery Convenience Store customer service by email.
___________________________________
Subject: Complaints about Unprofessional Attitude of Shop Clerk

Dear Easy-Daily-Grocery Convenience Store Customer Service,

I am writing to express my disappointment with the unprofessional attitude of one of your shop clerks during my recent visit to your store. I had received a voucher from your store as a reward for my loyalty, but my experience with the clerk made my shopping experience unpleasant.

Firstly, when I presented the voucher at the checkout, the shop clerk seemed unfamiliar with the voucher and had to call her manager for assistance. I understand that this may happen, but the clerk's tone was unfriendly and impatient, making me feel like I was inconveniencing her.

Secondly, after the manager confirmed the validity of the voucher, the clerk made a mistake in processing the discount, and I had to remind her to correct it. This delay caused a long queue behind me, and I felt embarrassed and frustrated.

Finally, as I was leaving the store, I realized that the clerk had not returned my voucher. When I asked for it back, she seemed annoyed and handed it back to me without any apology or explanation.

I am disappointed with the level of service I received from your store, and I hope that you will take appropriate action to ensure that your staff is properly trained and equipped to handle customer inquiries and transactions. As a loyal customer, I expect a higher standard of service, and I hope that my feedback will be taken seriously.

Thank you for your attention to this matter, and I look forward to hearing back from you soon.

Sincerely,
Winnie Lee

【題組】182.What are the conditions of using the voucher?
(A) It can be used multiple times and does not have to be surrendered upon redemption.
(B) It can be exchanged for cash at the store.
(C) It cannot be used with any other offers or discounts.
(D) It is only valid on certain products in the store.

11(B).

【題組】184.What was the clerk's response when Winnie Lee asked for her voucher back?
(A) She apologized for forgetting to return the voucher.
(B) She provided an explanation for why she did not return the voucher.
(C) She returned the voucher without any explanation or apology.
(D) She claimed that she had already returned the voucher.

12(C).

Questions 181 ~ 185 refer to the following diary entry and email.

Date: February 15

Dear Diary,

Today was a typical day in my life as a young professional. I woke up early, eager to stay informed about the world around me. Reading the latest news in education, technology, and climate has become a daily ritual for me. It's essential for my job, which requires a broad knowledge across various topics.

After a productive morning of staying updated, I dedicated my evenings to preparing for the next day. A couple of hours were well spent organizing my tasks and ensuring I was fully ready for whatever challenges awaited me. I believe that being prepared is the key to success.

As the weekend approached, I took advantage of the Sunday mornings to relax and plan. I headed to a cozy coffee shop where I indulged in a delicious coffee and croissant. With a peaceful ambiance, I tackled administrative work and set goals for the upcoming week. It's a rejuvenating way to start afresh.

Overall, it was a fulfilling day filled with knowledge, preparation, and personal organization. I strive to maintain this routine to stay on top of my game and achieve my professional aspirations.

Jessica
___________________________________
Date: April 3

Dear Management Team,

I hope this letter finds you well. I am writing to formally resign from my position, effective on April 23.

Over the past months, I have been dedicated to staying informed and prepared in my role,which has required me to constantly keep up with breaking news and invest long hours.Unfortunately, this constant pressure and high workload have taken a toll on my physical and mental well-being, leading to burnout.

After much consideration, I have come to the difficult decision that it is necessary for me to step away and prioritize my health and well-being. I need a break to recuperate and regain balance in my life.

I am immensely grateful for the opportunities and experiences I have gained during my time here. I have learned and grown in ways I never imagined, and I sincerely appreciate the support and guidance I received from you and the entire team.

I will do my utmost to ensure a smooth transition of my responsibilities. I am open to discussing the handover process and providing any assistance needed during this time.

Thank you for your understanding and consideration. I genuinely value the time I have spent here, and I am hopeful that our paths may cross again in the future.

Yours sincerely,

Jessica Martin

【題組】184.Based on the email, what is the reason for Jessica's resignation?
(A)She has found a better job opportunity.
(B)The workload has affected her physical and mental well-being.
(C)She is relocating to a different city.
(D)She is unhappy with her colleagues.

13(B).

Questions 181 ~ 185 refer to the following voucher and web page.

Betty’s Clothing Voucher

Code: ECOSALE2023
Discount: 20% off on Accessories orders over $1500
Validity: Expires on March 31, 2030

Terms and Conditions:This voucher code is valid for purchases of Accessories category items only. To avail of the discount, the order total (excluding taxes and shipping fees) must be equal to or exceed $1,500. This voucher code cannot be combined with any other offers or promotions. Please enter the voucher code during the checkout process to apply the discount
__________________________________
Checkout Results:

Order Summary:
Accessories Total: $2,000.00
Discount (20% off): -$400.00
Shipping Fees: $10.00
Total: $1,610.00

Congratulations! You have successfully applied the voucher code "ECOSALE2023" during the checkout process. As per the terms and conditions, since your Accessories order total (excluding taxes and shipping fees) is equal to or exceeds $1,500, you are eligible for a 20% discount.

The original total for your Accessories items was $2,000.00. However, with the voucher code, you have received a discount of $400.00 (20% off). The final discounted total for your Accessories items is now $1,600.00.

In addition to the order total, there are shipping fees of $10.00 applicable.

Therefore, your final amount payable, including shipping fees, is $1,610.00. Please proceed with the payment process to complete your purchase.

Thank you for shopping with Betty's Clothing.

【題組】181.According to the voucher, what is the minimum order value required to avail the discount?
(A)$1,500.
(B)$1,600.
(C)$1,700.
(D)$1,800.

14(C).

【題組】184.What is the total discounted amount for the Accessories items after applying the voucher code?
(A)$1,200.
(B)$1,400.
(C)$1,600.
(D)$1,800.

15(B).

【題組】185.What is the final amount payable, including shipping fees?
(A)$1,600.
(B)$1,610.
(C)$1,615.
(D)$1,620.

16(C).

Questions 186-190 refer to the following passage, web page, and social media post.

College student volunteers of the Royal Voluntary Service (RVS) can benefit in several ways from engaging in charity services. Here are some potential benefits:

1. Skill Building: Volunteering can offer practical experience and allow students to acquire new skills that are applicable to their future careers. Depending on the nature of the charity services, students may learn skills such as event planning, project management,fundraising, administration, or working with vulnerable populations.

2. Professional Networking: Volunteering provides opportunities to connect with people from different backgrounds, including professionals in the field. College students can expand their network, make valuable contacts, and potentially find mentors who can guide them in their chosen career paths.

3.Resume and College Applications: Volunteer work demonstrates a commitment to community engagement and can enhance college applications and resumes. It showcases a student's willingness to contribute beyond academic requirements and exhibits qualities such as responsibility, dedication, and a proactive attitude.
___________________________________
Online Application Results

Name: Julie Smith
Email: juliesmith3939@email.com
College/University: Manchester University
Major: Psychology

1. Why do you want to volunteer for the Royal Voluntary Service (RVS)?
Answer: I want to help others and make a positive impact in my community. RVS has a great reputation, and I would love to be part of their charity work.

2. What skills or qualities do you have that make you a good fit for volunteering with RVS?
Answer: I am a good listener, caring, and patient. I have strong communication and organizational skills, which will help me connect with people and manage tasks effectively.

3. What areas of charity work are you interested in?
Answer: I am interested in working with the elderly, as well as other areas where my skills can be helpful.

4. How many hours per week can you commit to volunteering?
Answer: I can commit around 10-15 hours per week. I am flexible with my schedule to meet the organization's needs.

5. What do you hope to gain from volunteering with RVS?
Answer: I hope to learn more about the challenges faced by vulnerable populations, develop my leadership and teamwork skills, expand my network, and make a positive difference in people's lives.

Signature: Julie Smith

Date: June 30
I am thrilled to share that I had an incredible first day at the Royal Voluntary Service (RVS) today! As a Psychology major from Manchester University, I wanted to make a positive impact in my community, and joining RVS was the perfect opportunity.

Being a good listener, caring, and patient, I connected with the amazing individuals I had the privilege to meet. My strong communication and organizational skills came in handy as I managed tasks efficiently.

I am particularly passionate about working with the elderly, and I'm grateful for the chance to contribute my skills in this area.

Looking forward to the journey ahead with RVS!

#RVS #Volunteering #MakingADifference #CommunityService

【題組】189.Which of the following qualities, mentioned by Julie, make her a good fit for volunteering with RVS?
(A)Strong communication and organizational skills.
(B)Exceptional athletic abilities and physical strength.
(C)Expertise in advanced technology and coding.
(D)Extensive knowledge of financial markets and investment strategies.

17(B).

Questions 191-195 refer to the following advertisement, table,and summary

Eagle Warehouse Rental Co. Ltd. proudly presents thirty-one brand-new warehouses of two
sizes in the bustling San Diego and its neighboring area.

This Month Only: Big Discounts Await.

Whether you need storage for a month or long-term plans, our flexible rental services have
got you covered. Choose from our range of spacious warehouses, tailored to suit your needs:

Monthly Rental Services:
Enjoy hassle-free warehousing solutions with our month-to-month rental options. Store your inventory, equipment, or goods securely in our state-of-the-art facilities. Avail yourself of exclusive discounts this month!

Annual Rental Services:
Planning for the long haul? Our annual rental services provide exceptional value and convenience. Benefit from our discounted rates, giving you cost-effective storage solutions throughout the year.

At Eagle Warehouse Rental Co. Ltd., we prioritize your satisfaction and offer:

● Impeccable security measures
● 24/7 access to your storage
● Flexible leasing terms
● On-site support staff
● Modern facilities with climate control

Visit our website to reserve your ideal warehouse. Let us help you streamline your storage needs and maximize your savings. Act now and secure your spot before our limited stock runs out!

Eagle Warehouse Rental Co. Ltd.

Your Trusted Warehousing Partner

___________________________________
Booking Summary

Booking Details:
● Warehouse Type: Large
● Rental Plan: Annual
● Price: $7,200 per year
● Date: May 12, 2023
● Expiration Date: May 12, 2024

Payment Information:

To complete your booking and secure the large warehouse on an annual plan, please
proceed with the payment using your credit card. We accept major credit cards, including
Visa, Mastercard, and American Express.

Payment Amount:
● Total Amount: $7,200

Payment Process:
1. Click on the "*Pay Now*" button below.
2. You will be redirected to our secure payment gateway.
3. Enter your credit card details, including card number, expiration date, and CVV.
4. Click "Submit" to authorize the payment.
5. Once the payment is successfully processed, you will receive a confirmation email with
your booking details.
*Pay Now*

【題組】192.What feature is NOT mentioned as a benefit of renting from Eagle Warehouse Rental Co. Ltd.?
(A)24/7 access to your storage.
(B)Impeccable security measures.
(C)On-site support staff.
(D)Free parking around the warehouse.

18(C).

Questions 196-200 refer to the following passage,social media post, and comments.

Despite challenges, Betty's Grocery Store, the neighborhood's beloved shopping spot,continues to provide the community with excellent service and the freshest local produce.We remain committed to our loyal patrons and to supporting local farmers.

In the face of rising competition, Betty's is reinvigorating its identity, focusing on personalized service and unique, high-quality goods. We believe that our community values these qualities that the new supermarket cannot replicate.

Betty's Grocery Store, here for the community, now and always. Join us today and experience the difference of shopping at a store where you're not just a customer, you're family.
__________________________________
Friends and Neighbors! Our cherished Betty's Grocery Store is facing challenging times and needs our support. Betty's isn't just a store, it's a part of our community's heart and history, offering us personalized service and quality goods you won't find elsewhere.

On Saturday, June 15th, we are hosting a special "Support Local" morning at Betty's! Starting at 9 am, we invite everyone to enjoy the warm atmosphere and outstanding selection that makes Betty's so special. Let's fill our shopping baskets with locally sourced,high-quality produce while supporting our beloved store. You'll be welcomed with a smile, a hot cup of coffee, and, of course, the unbeatable range of products that we all love.

Let's rally behind this local gem and show the power of community spirit! Next time you shop, choose Betty's and relish in the knowledge that you're supporting local farmers and small business.

Don't forget - you're not just a customer at Betty's, you're family. Let's save Betty's, our grocery home. See you on June 15th!

#SupportLocal #SaveBettys #ShopAtBettys
_________________________________
1. User: BetterSam44: "Even though I moved to the city years ago, I still miss the friendly faces and fresh produce at Betty's. It's worth the drive back home! Looking forward to bringing my kids this time. We'll see you on June 15th! #SaveBettys"

2. User: KittyRose5601: "I may have moved cross-country, but there's no place like Betty's.Count me in for the Support Local morning! I'll make the journey back just to stock up on Betty's unparalleled quality goods. Can't wait! #ShopAtBettys"

【題組】197.What is Betty's Grocery Store's focus in serving the community?
(A)Expanding store locations.
(B)Offering online shopping.
(C)Supporting local farmers.
(D)Implementing self-checkout.

19(B).

Questions 176-180 refer to the following information and email.

InnovaSpaces
Elevate your next corporate gathering, seminar, or collaborative session at our cutting-edge meeting spaces, conveniently situated in the heart of the city center. Equipped with contemporary facilities such as high-speed internet, state-of-the-art audio-visual equipment, and ergonomic seating, our versatile conference rooms cater to a range of occasions, including:
● Team Assemblies: Our conference rooms provide a serene and professional setting for your team to foster teamwork, generate ideas, and strategize for the future.
● Training Workshops: Whether you are conducting orientation programs for new hires or enhancing the skills of your current workforce, our conference rooms offer a comfortable and distraction-free atmosphere for effective learning.
● Client Presentations: Wow your clients with an impressive presentation in our conference rooms, complete with top-notch audio-visual equipment and breathtaking panoramic views of the cityscape.
● Interactive Workshops: Host your upcoming workshop in our conference rooms and offer participants a stimulating and cozy environment conducive to learning and networking.
● Study Collaborations: Our conference rooms offer a serene and focused ambiance for students to engage in group study sessions and collaborative projects.

Reach out to us today to arrange a personalized tour and uncover why InnovaSpaces stands as the premier choice for your next event.
_________________________________
Subject: Complaint

Dear InnovaSpaces,

I am writing to express my disappointment regarding a recent study group session that took place in one of your conference rooms. As the head of the study group, I am concerned about the significant noise disruptions caused by individuals occupying the adjacent room.

Despite the quiet and distraction-free environment your conference rooms are known for,we experienced constant disturbances due to excessive noise from the neighboring occupants. This situation greatly hampered our ability to concentrate and collaborate effectively during our study session.

I kindly request that you address this issue promptly to ensure a peaceful and conducive environment for future study groups. It would be highly appreciated if you could implement measures to minimize such disturbances and ensure that all guests adhere to the expected standards of behavior and noise control.

Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution.

Yours sincerely,
Nelson

【題組】180.According to Nelson's email, what effect did the disturbances have on the study group session?
(A)Inability to find study materials.
(B)Insufficient lighting in the conference room.
(C)Difficulty concentrating and collaborating effectively.
(D)Uncomfortable seating arrangements.

20(C).

Questions 191-195 refer to the following email, meeting minutes, and email.

Subject: Upcoming Cross-Department Meeting

Dear Mandy, Sue, Tracy, and Kevin,

Following our constructive discussions at the last meeting, we have decided to have a follow-up session to delve further into the issues at hand.

Meeting Details are as follows:

Date: December 6, 2020
Time: 10:00 am EST
Location: Conference Room #301

Following our constructive discussions at the last meeting, we have decided to have a follow-up session to delve further into the issues at hand.

In light of our ongoing discussion, I request each of you to come prepared with a comprehensive understanding of the current situation and potential solutions that align with our departmental responsibilities.

Best regards,

Kevin
General Manager
Toronto Office Furniture Co. Ltd.
__________________________________
Toronto Office Furniture Co. Ltd.
Meeting Minutes
Date: November 26, 2020

Participants:
1. Mandy - Head of Marketing
2. Sue - Head of Financial
3. Tracy - Head of Design
4. Kevin - General Manager

Meeting Start Time: 10:00 am

1. Kevin: Opened the meeting by expressing concern over the significant drop in sales over the past six months. He suggested exploring innovative solutions, one of them being the creation of an e-commerce site where customers can customize the color and other features of the furniture.

2. Mandy: Agreed with Kevin's assessment. Highlighted that while traditional marketing methods have had some success, there's a need to pivot to digital solutions. The customizable e-commerce site idea is a good start, as it offers a unique selling proposition.

3. Tracy: Voiced agreement with Kevin and Mandy. From a design perspective, she stressed that the customization options must be user-friendly and aesthetically pleasing. She also noted that the Design team would need to collaborate closely with an external web development agency.

4. Sue: Expressed financial concerns about the drop in sales but also acknowledged the need for innovation. She proposed a thorough cost-benefit analysis of the e-commerce site development project before proceeding.

Meeting Midpoint Time: 11:00 am

5. Kevin: Stressed the importance of acting promptly to turn sales around. He asked each department to prepare a detailed action plan and get back with a report in the next meeting.

6. Mandy: Suggested developing a comprehensive digital marketing strategy, focusing on SEO and Social Media promotion, to increase the visibility of the new e-commerce platform.She committed to presenting a detailed plan in the next meeting.

7. Sue: Promised a comprehensive financial report on the cost of implementation of the new site, potential ROI, and a timeline for expected profitability.

8. Tracy: Agreed to create a preliminary design concept for the e-commerce site with a focus on usability and unique design features. She mentioned she would also research potential web development agencies that the company could partner with.

Meeting End Time: 12:00 pm

Action Points:
● Kevin to coordinate the efforts and monitor progress
● Mandy to develop a digital marketing strategy to promote the new platform
● Sue to prepare a comprehensive financial report on the cost and ROI of the new site
● Tracy to create a preliminary design concept and find potential web development agencies

Next Meeting Date: December 6, 2020, 10:00 am
Minutes Prepared By: Peggie, Intern
Minutes Approved By: Kevin, General Manager
Distribution: All participants, plus all department heads
__________________________________
Potential Web Development Agencies

【題組】193.What did Mandy propose to increase the visibility of the new e-commerce platform?
(A)Thorough cost-benefit analysis.
(B)Thorough financial report.
(C)Comprehensive digital marketing strategy.
(D)Preliminary design concept.

21(B).

【題組】194.Based on the meeting minutes, which of the following strategies is NOT mentioned as a proposed solution to help the company?
(A)Conducting a thorough cost-benefit analysis.
(B)Developing a comprehensive digital marketing strategy.
(C)Collaborating with an external web development agency.
(D)Implementing extensive employee training programs.

22(C).

Questions 196-200 refer to the following announcementand emails

Announcement: System Outage

Dear all,

We deeply regret the system outage experienced by the Shoppers Household Items Corp.attendance management system on November 30, which resulted in the inability to clock in for work. Consequently, some employees were unable to receive the full attendance bonus for that month.

After conducting a thorough investigation, it has been determined that the system failure was caused by an operational error made by an intern in the Information Technology department. In accordance with our established protocol, the intern cannot be held responsible, and the department supervisor will face appropriate consequences.

Recognizing the impact this incident has had on affected employees, we want to assure you that not only will the full attendance bonus be disbursed in the next payroll cycle, but an additional 10% will also be added to compensate for the inconvenience caused.

We understand the frustration and inconvenience caused by this unfortunate event and want to emphasize our commitment to preventing similar occurrences in the future. We appreciate your patience and cooperation throughout this process.

Sincerely,

Jim Hines
CEO, Shoppers Household Items Corp.
__________________________________
Date: December 15
Subject: Resignation Notice

Dear CEO,

I am writing to formally submit my resignation as the Head of the IT Department at Shoppers Household Items Corp., effective seven days from today's date. My last day of employment will be December 21.

In light of my departure, I would like to recommend Nicole Huang as my successor for the position of Head of IT Department. Nicole has consistently displayed exceptional technical expertise, leadership skills, and a strong commitment to the success of the department.With her extensive knowledge and experience, I firmly believe she will excel in this role and continue to drive the department forward.

During the transition period, I will provide support and ensure a seamless handover of responsibilities to Nicole. I have the utmost confidence in her abilities to lead the department successfully.

Thank you for your understanding and support.

Best regards,

James Clayton
Former Head of IT Department
__________________________________
Date: December 16
Subject: Important Company Announcement

Dear Team,

We have an important announcement to share regarding the future of our IT operations at Shoppers Household Items Corp. We have recently signed an outsourcing contract with a team of experienced IT specialists who will be taking over the management and maintenance of all our existing systems tomorrow. As a result, our current IT department will be disbanded immediately, and all five members, including James Clayton and Nicole,will be relieved of their duties.

Moving forward, we believe this outsourcing arrangement will provide us with the expertise and resources needed to enhance our IT capabilities and support our growth objectives. The transition process will be carefully managed to ensure minimal disruption to our operations.

We understand that changes like these can bring uncertainties, but we assure you that our primary goal is to maintain the highest level of service to our clients and stakeholders throughout this transition.

Thank you for your continued support.

Best regards,
Jim Hines
CEO, Shoppers Household Items Corp.

【題組】197.How will the affected employees be compensated for the inconvenience caused?
(A)The employees will receive a one-time cash reward.
(B)The full attendance bonus will be disbursed in the next payroll cycle, with an additional 10% added.
(C)The employees will be given extra paid time off.
(D)The employees will receive a salary increase.

23(B).

【題組】199.According to Jim Hines, what will happen to the current IT department members, including James Clayton and Nicole?
(A)They will be promoted to higher positions.
(B)They will be transferred to other departments.
(C)They will be relieved of their duties.
(D)They will become part of the new outsourcing team.

24(C).

Questions 176-180 refer to the following table and email.

Reasons for Employee Departure in Trans-Bike Inc., 2019-2020

___________________________________
Proposal: Addressing Employee Concerns at Trans-Bike Inc.

Dear Management Team,

As the Head of the HR Department at Trans-Bike Inc., I would like to propose concrete strategies to address the top threeconcerns identified by our departing employees during 2019-2020: Salary Issues, Lack of Promotion Opportunities, and High Work Pressure.

1. Salary Issues:
A. Conduct a comprehensive salary analysis to identify any gaps between our current salary packages and market standards.
B. Develop a structured salary increase plan based on performance, experience, and market research findings.
C. Regularly review and adjust salaries to ensure they remain competitive and aligned with industry benchmarks.

2. Lack of Promotion Opportunities:
A. Implement a career development program that offers employees clear growth paths and opportunities for advancement.
B. Establish mentorship programs to provide guidance and support for employees seeking career progression.
C. Encourage cross-functional training and job rotations to enhance employees' skills and prepare them for future leadership roles.

3. High Work Pressure:
A. Conduct a workload assessment to identify areas of excessive pressure and workload imbalance.
B. Explore the possibility of hiring additional staff or redistributing tasks to alleviate work pressure.
C. Implement stress management programs, such as mindfulness workshops and wellness initiatives, to promote a healthy work-life balance.

By implementing these strategies, we aim to address the key concerns raised by our departing employees and foster a more positive and engaging work environment at Trans-Bike Inc. These initiatives will help us attract and retain top talent while fostering employee satisfaction, growth, and productivity.

Thank you for considering these strategies. We are confident that they will contribute to the long-term success of our company.

Sincerely,

Kelly
Head of HR Department
Trans-Bike Inc.

【題組】176.Which factor accounted for the highest percentage of employee departures in Trans-Bike Inc. in 2019-2020?
(A)Salary Issues.
(B)Lack of Training and Development.
(C)High Work Pressure.
(D)Unhealthy Work Environment.

25(C).

Questions 181 ~ 185 refer to the following information and email.

Early Retirement Package - Key Takeaways

1. Eligibility: The early retirement package is available to employees who meet the predetermined eligibility criteria set by Han-Machinery Corp. This may include factors such as age, years of service, and other specific requirements.

2. Financial Compensation: The package provides a financial incentive to eligible employees who choose to retire early. The compensation may include a combination of severance pay,retirement benefits, and additional bonuses based on the employee's tenure and contribution to the company.

3. Healthcare Benefits: Retirees who opt for the early retirement package will receive continued access to healthcare benefits, including medical insurance, dental coverage, and vision benefits. The specific details and duration of these benefits will be outlined in the package.

4. Retirement Plans: The early retirement package may offer assistance and guidance to employees in transitioning their retirement plans. This may include providing information about pension plans, 401(k) options, and other retirement savings vehicles, helping employees make informed decisions about their financial future.

5. Additional Support: In order to facilitate a smooth transition, Han-Machinery Corp. may provide additional support services to retiring employees. This may involve career counseling, job placement assistance, or access to educational resources to help employees explore new opportunities beyond their current role.

6. Non-Disclosure Agreement (NDA): Employees who choose to accept the early retirement package may be required to sign a non-disclosure agreement to protect confidential company information and prevent any potential conflicts of interest.

7. Timeframe and Deadlines: The early retirement package will have a specific timeframe within which eligible employees can choose to opt-in. There will be clear deadlines for employees to review the package, seek legal or financial advice if necessary, and make their final decision.

It is important to note that the above key takeaways are a general outline and should be further developed and tailored to the specific needs and policies of Han-Machinery Corp.
___________________________________
Subject: Early Retirement Application

Dear Management Team,

I hope this email finds you well. After careful consideration, I would like to formally apply for the early retirement package offered by Han-Machinery Corp.

With over two decades of dedicated service in the Marketing Department, I believe this opportunity aligns with my long-term goals and aspirations. The financial compensation and continued access to healthcare benefits provided by the package would greatly support my transition into retirement.

Moreover, I would like to recommend Candy Lee as my successor for the position of Head of Marketing Department. Candy Lee has consistently demonstrated exceptional leadership skills and a deep understanding of our marketing strategies. I believe she possess the necessary experience and expertise to lead the department successfully.

I kindly request your guidance in initiating the necessary procedures and would appreciate any assistance in navigating the retirement plans and additional support services available.

Thank you for your attention to this matter.

Sincerely,

Richard Carl
Head of Marketing Department

【題組】184.Who does Richard Carl recommend as his successor for the position of Head of Marketing Department?
(A)The financial compensation and healthcare benefits.
(B)The management team.
(C)Richard's long-term goals and aspirations.
(D)Candy Lee.

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