Questions 131~134 refer to the following brochure.

Welcome to the adventure of a lifetime. Our backpacking tours in the Winnipeg area offer an experience like no other. With stunning natural scenery, vibrant culture, and endless opportunities for exploration, you are in for an unforgettable journey. 

 __131__ 

Our __132__ guides will take you off the beaten path and introduce you to hidden gems that most visitors never get to see. From secluded lakes and waterfalls to stunning mountain views, you'll have the chance to explore the real Winnipeg that locals know and love.

Winnipeg is home to a rich and diverse culture, and our tours offer a unique opportunity to immerse yourself in it. You'll have the chance to meet locals, learn about indigenous traditions, and try __133__ cuisine that will leave your taste buds wanting more.

We believe in sustainable and eco-friendly tourism, and our tours reflect that. We take care to __134__ our impact on the environment and support local communities by using locally-owned accommodations and services whenever possible.

So what are you waiting for? Book your Winnipeg backpacking tour today and experience the adventure of a lifetime.

Subject: A Long-standing Issue

Dear Department of Transportation,

I am writing to express my utter frustration and anger regarding the issue of overcrowded trains on your public transportation system. __135__ a commuter who has been using your service for the last three years, I am appalled that this problem has not been resolved despite numerous complaints from passengers like myself.

It is __136__ time that you take the issue of overcrowding seriously and address it once and for all. __137__ I am forced to deal with cramped, uncomfortable, and downright dangerous conditions on your trains during peak hours. It is almost as if you are deliberately trying to put our lives in danger.

If you continue to ignore this matter, I will have no choice but to escalate this issue to higher authorities. I hope that you understand the seriousness of the matter and take __138__ action to improve the situation.

Sincerely,

Frank Edmondson

Chronic lateness __139__ some individuals, often due to deep-rooted habits or personality traits. Factors like poor time management, procrastination, or an inability to estimate task durations __140__ tardiness. Surprisingly, some may find the adrenaline rush from being late inspiring, as it offers a thrilling challenge. However, the resulting stress can harm mental well-being and relationships.

__141__ , guilt and embarrassment often accompany lateness, discouraging meaningful efforts to change. Breaking this cycle requires addressing root causes and adopting practical strategies. By understanding and tackling these __142__ issues, individuals can overcome habitual lateness and lead punctual, harmonious lives.

Creating a culture of offering positive feedback in the office is crucial to __143__ a positive work environment where employees feel valued and motivated. Here are some tips for establishing this culture:

First, lead by example. Managers and leaders should __144__ offer positive feedback to their team members, demonstrating the importance and impact of doing so.

 
__145__ This could include workshops, guidelines, or coaching sessions.

Third, make feedback a regular part of the workplace culture. Encourage team members to give and receive feedback frequently and __146__ it a part of performance evaluations and team meetings.

By following these steps, you can establish a culture of positive feedback in your office, leading to happier and more productive employees.

Questions 147~148 refer to the following instant messaging conversation.

Anita: Hey Bob, have you heard anything about the Regional Sales Representative promotion?

Bob: No, I haven't heard anything yet. Why do you ask?

Anita: I heard through the grapevine that they're considering a few people for the position, and I wanted to know if you were in the running.

Bob: Yeah, I applied for it a couple of weeks ago. Have you applied as well?

Anita: Yes, I did. But honestly, I'm not too hopeful. I think there are a lot of other strong candidates who are more qualified than I am.

Bob: I don't think that's necessarily true, Anita. You've been with the company for a while now and you have a lot of experience. I think you have a good shot at it.

Anita: Thanks, Bob. That means a lot coming from you. But I also know that you're a really strong candidate for the position. You've been consistently hitting your sales targets, and you have a great rapport with our clients.

Bob: I appreciate that, Anita. But I think there are other factors that the company will consider, like leadership skills and strategic thinking.

Anita: Yeah, you're right. It's not just about hitting sales targets. But whatever happens, I hope the person who gets the position will be able to lead our team well and help us reach our goals.

Bob: Agreed. At the end of the day, we all want what's best for the company and our team. Let's just keep our fingers crossed and hope for the best.

Dear all,

I am writing to inform you that our Sales Manager, Mr. Bernard, has decided to retire from his position after serving our company for over 20 years. His retirement will be effective one month from today, on May 11.

Mr. Bernard has been an integral part of our organization and has contributed immensely to the growth and success of our Sales department. His dedication, hard work, and leadership have helped us achieve many milestones over the years, and we will always be grateful for his service.

As we prepare to bid farewell to Mr. Bernard, we would like to express our heartfelt appreciation for his invaluable contribution to our team. We wish him all the very best in his future endeavors and hope that he enjoys his well-deserved retirement.

Please join me in congratulating Mr. Bernard on his retirement and thanking him for his many years of service.

Sincerely,

Helena Doe

Human Resources Manager

 Feast Your Senses on Our New Menu Delights! 

Attention foodies! Are you ready to tantalize your taste buds? We are thrilled to announce the launch of our new menu that will take you on a culinary journey like no other. Indulge in our mouth-watering dishes that are sure to leave you wanting more. From hearty breakfast options to delicious desserts, we have it all covered.

Take a bite of our signature dishes such as the savory Avocado Toast, the rich and creamy Chicken Alfredo, or the sweet and tangy Lemon Tart. We have also added a range of vegan and gluten-free options for our health-conscious customers.

Visit us today and experience the deliciousness of our new menu. Don't forget to tag us in your foodie pictures and share your feedback with us. See you soon! #NewMenu #FoodiesUnite #CafeDelights #GoodEats #TastyTreats

Dear Staff,

Starting from October 1st, all 16 retail locations will be closed indefinitely, and all non-management employees will be laid off. We appreciate your hard work and dedication, and we sincerely regret this difficult decision. Severance packages will be provided to those affected.

Management staff will begin remote work on the same day, with a three-month trial period.We will evaluate the situation and communicate any potential extension thereafter. Please note, lunch and transportation allowances will be discontinued during this period.

We are grateful for your understanding and support as we navigate these challenges together.

Best regards,

Judy Edmondson

CEO of ActiveGear United

Claire: Thank you for thinking of me, but I need to go on a crash diet now because I'm going to my bestie's wedding next month.

Hunter: No problem, I understand. How about we organize a group buying after the wedding? The offer will still be available then.

Claire: That's a great idea. I'm sure I'll be craving something sweet by then. Count me in for the next group buying.

Hunter: Perfect! I'll let you know when we have another event. I'm sure everyone will be excited to hear about it.

Dear citizens,

I am deeply disappointed to hear the city government's announcement yesterday that the completion date for the Green Line MRT will be delayed by fifteen months. The reasons given for this delay are simply unfounded.

As a city council member, I believe that it is our responsibility to hold the government accountable for their actions. The Green Line MRT is a vital infrastructure project that serves our citizens' needs and alleviates traffic congestion in our city. Delaying its completion by such a significant amount of time is unacceptable and will undoubtedly cause inconvenience for our commuters.

Furthermore, the reasons provided for the delay are flimsy at best. The government claims that unforeseen technical difficulties and construction challenges are the reasons for the delay. However, it is their responsibility to anticipate and mitigate such issues beforehand.

I urge the government to take immediate action to resolve this situation and ensure that the Green Line MRT is completed as soon as possible. Our citizens deserve a reliable and efficient public transportation system that meets their needs, and we must not allow the government to make excuses for their failures.

Thank you for your attention, and I will continue to fight for the interests of our citizens.

Sincerely,

Jennifer Wang

City Representative

Welcome to join us.

Regardless of your reasons for volunteering, we are committed to working with you to identify opportunities that align with your goals and allow you to realize your aspirations.

Your name: _____

Tell us about your reasons for volunteering

□Wanting to give back to the community 

□Believing in the cause or organization

□Meeting new people and making social connections

□Gaining new skills and experiences

□Feeling a sense of personal fulfillment and satisfaction

□Making a positive impact on others

□Helping those in need

□Improving mental and physical health

□Networking and career development 

Submit

When an employee underperforms despite a promising interview, it's essential to take action. Here are four strategies to improve their performance:

1.  Comprehensive onboarding: Ensure a structured onboarding process to familiarize new hires with their roles, responsibilities, and company culture. Provide clear expectations and resources, and conduct regular check-ins to offer timely support.

2.Professional development opportunities: Support employees' growth by offering training sessions, workshops, and access to external resources like online courses or conferences. Encouraging learning boosts motivation and engagement. 

3.Open communication channels: Promote honest dialogue between the employee and supervisor through regular one-on-one meetings. Discuss challenges and provide constructive feedback in a supportive environment to foster trust and identify improvement areas.

4. Performance reviews and goal-setting: Regular performance reviews allow employees and supervisors to evaluate progress and identify areas for improvement. Collaborative goal-setting encourages employees to take ownership of their performance, setting realistic and achievable short-term and long-term objectives. This process helps employees stay focused, motivated, and aligned with the organization's overall goals, ultimately improving their performance.

1."As a CEO of a large corporation, I found 'Unlock the Power of Flexible Work' to be a game-changer for our company. The author's insights on flexible work have helped us to not only improve our employees' work-life balance but also increase productivity and reduce costs. Highly recommend this book to any business leader looking to adapt to the changing times."

2.  "I have been struggling with implementing a flexible work policy at my company, but after reading 'Unlock the Power of Flexible Work,' I feel much more confident in doing so. The author provides a clear roadmap for successfully introducing flexible work, and I'm already seeing the benefits in employee morale and retention." 

3."'Unlock the Power of Flexible Work' author does an excellent job of addressing the potential challenges and concerns of flexible work arrangements. As a manager, I appreciate the practical tips and examples provided throughout the book. I'm excited to apply these strategies in my team and see the positive impact on both our employees and the bottom line."

4.  "'Unlock the Power of Flexible Work' is a must-read for any CEO or manager who wants to stay ahead of the curve in today's fast-paced business world. The author provides a compelling case for the benefits of flexible work, and the research-based approach makes it easy to understand and implement. I'm confident that this book will help my company thrive in the years to come."

Feeling overwhelmed with negative energy from work is a common issue that many people face. Here are some tips to help you deal with this type of situation: 

1. Recognize the Signs: It is important to recognize the signs that indicate you are experiencing a high level of negative energy at work. This might include feeling anxious, stressed, irritable, or unmotivated. 2.Identify the Source: Try to identify the source of the negative energy. This could be a particular project or task, a coworker, or even the work environment itself.

3.Take a Break: When you are feeling overwhelmed, taking a break can be very beneficial. Step away from your work for a few minutes and take a walk or do some stretching. This can help to clear your mind and reduce stress levels. 

4.Talk to Someone: Sharing your feelings with someone you trust can help you to feel less alone and may provide you with a fresh perspective on the situation. Consider speaking with a colleague, friend, or family member.

5.Practice Self-Care: Practicing self-care is crucial when dealing with negative energy. This might include things like getting enough sleep, eating well, exercising regularly, and engaging in activities that bring you joy and relaxation.

6.Find a Solution: Once you have identified the source of the negative energy, try to find a solution. This might involve speaking with a manager or HR representative, finding ways to improve communication with coworkers, or even looking for a new job if the work environment is toxic.

Remember, dealing with negative energy at work is a process. Be patient with yourself and take things one step at a time. With time and effort, you can create a more positive and fulfilling work experience.

Artistic tableware crafted by a group of single mothers is experiencing a surge in orders.

A group of single mothers from a small town in rural America has captured the attention of the art world with their unique and beautiful tableware designs.The mothers, who came together to support each other and their families, have been creating handcrafted ceramics for the past year, and their work has now become the talk of the town.

Their tableware designs are characterized by bold, colorful patterns and intricate shapes that are inspired by nature and their everyday lives. Each piece is carefully crafted by hand, and no two are exactly alike. Customers have praised the quality of their work, noting that it is both functional and artistic.

The group's success has been aided by social media, where they have been able to showcase their work and connect with customers all over the world. The mothers have also gained the support of local businesses and artists, who have helped them to promote their work and grow their business.

Despite their newfound success, the mothers remain committed to their original goal of supporting each other and their families. They hope that their work will inspire other single mothers to pursue their passions and build their own businesses.

As orders continue to pour in, the mothers are excited about the future of their business and the impact that they can have on their community. With their unique designs and inspiring story, it's clear that these mothers are making a name for themselves in the art world and beyond.

A Review, posted by Peggy 

I had been searching for the perfect wedding gift for my sister when I stumbled upon this group of single mothers' ceramics on social media. I was immediately drawn to their beautiful designs and decided to purchase a set of plates and bowls. I was not disappointed - the craftsmanship is incredible, and the colors and patterns are even more stunning in person. My sister was thrilled with the gift, and I feel good knowing that my purchase is supporting a group of women who are working hard to make a better life for themselves and their families. I would highly recommend these products to anyone who appreciates quality craftsmanship and unique designs.

Introducing our newest service - online ordering for our delicious wheel cakes! No need to wait in line at the busy intersection anymore. Simply visit our website, place your order, and pick it up at your convenience.

Our wheel cakes come in a variety of fillings to satisfy any craving. From classic red bean to savory cheese and even sweet chocolate, there's something for everyone. Made fresh daily using only the finest ingredients, our wheel cakes are a tasty and convenient treat.

So why wait in line when you can order online? Visit us today and enjoy the convenience of our new service.

Dear Wheelie Treats,

I hope this email finds you well. I am writing to inquire about some difficulties I have been experiencing with your online ordering system.

Despite several attempts, I have been unable to successfully place an order for your delicious wheel cakes through your website. Each time I try to complete my order, the transaction fails without any explanation as to why.

I was wondering if you could shed some light on this issue and provide me with any guidance on how to successfully place an order through your website. I am eager to try your various flavors of wheel cakes and would love to be able to do so at my convenience through your online ordering service.

Thank you in advance for your assistance. I look forward to hearing back from you soon.

Best regards,

Jenny Evans

Dennis Cooper 

posted on April 28 

I can't help but feel for the public figure who keeps being attacked on social media due to a tragic accident that occurred five years ago. Yes, the incident was the result of drunk driving, and it was undoubtedly devastating. However, the individual has been silent for five years, and it's unfair to keep dredging up the past and attacking them online. People make mistakes, and it's crucial to learn from them and move forward. Let's focus on spreading positivity and kindness instead of perpetuating hate and negativity.

 #SpreadLoveNotHate #LetPeopleGrow #ForgiveAndMoveOn 

 
Kevin Mason

posted on April 28 

Are you kidding me? This public figure committed a fatal crime! Five years of silence doesn't make up for that. They need to be held accountable for their actions, and social media is the only way to ensure they face the consequences. Your post is promoting forgiveness without justice, and that's not okay.

Dennis Cooper 

posted on April 29 

Excuse me, but forgiveness doesn't mean ignoring the severity of someone's actions. The public figure has already faced the legal consequences of their actions, and that's where justice was served. Dragging someone through the mud on social media for years after they've already paid for their mistakes is cruel and unnecessary. Your comment is promoting a culture of hate and cancel culture, and that's not okay, either. Let's focus on moving forward and spreading positivity instead of holding onto anger and resentment.

To: All Staff

From: Richard Morris

Subject: Online Speech and Behavior

It has come to our attention that some employees have engaged in online behavior that could harm our company's reputation. We remind all employees that our actions online can affect our company's image and must reflect our organization's values.

We expect all staff to act responsibly and professionally, both in the workplace and online. Any employees who fail to meet our standards of conduct will face disciplinary action, up to and including termination.

We urge all staff to think carefully about their online behavior and speech, as social media is a public platform with real-world consequences. Let us work together to maintain our company's reputation and continue providing excellent service to our clients.

Regards,

Richard Morris

CEO of TVM Corporation

 Ms. Ruby Bishop

304-308 Prince of Wales Rd, Sheffield S2

Dear Ms. Bishop,

We are delighted to inform you that after careful consideration and evaluation of your performance during the first two interviews, you have been selected as the top candidate amongst the final four and have been offered the position of Marketing Manager at Stellar Innovations Inc.

Your starting salary will be $50,000 per month, with a three-month probationary period. Two weeks prior to the completion of your probation, you will receive an email notifying you whether you will be offered a permanent position and a 15% salary increase.

In order to accept this position, please log in to “Agreement on Employment Terms and Conditions” on our Staff Account Area using the provided username and password to complete your detailed personal information form. As part of our employee benefits package, you have the option to choose between free daily lunches or a monthly allowance of $1,200 for meals.We kindly ask that you complete this process by the day before your scheduled start date, which is August 1.

We look forward to having you join our team at Stellar Innovations Inc. and are confident that you will make a significant contribution to our marketing efforts. Please do not hesitate to reach out if you have any questions or require further information.

Sincerely, 

Emma Clayton

Human Resources Manager

Stellar Innovations Inc. 

●Step 2

I have accepted employment with Stellar Innovations Inc. under the terms and conditions specified. 

Name: Ruby Bishop 

Starting Date: August 1 

◆Click here to Go Back to Step 1 -- Filling out the Employee Personal Information Form

Date: October 20

Subject: Update on Your Employment at Stellar Innovations Inc.

Dear Ruby,

It has been almost three months since you joined Stellar Innovations Inc. as a temporary employee. I wanted to take a moment to discuss your employment status with the company.

While you have done an excellent job with your assigned tasks, we have observed that you have had difficulty working with your assistant and other staff members at the sales and finance departments. There have been several instances where you have disagreed with others, leading to misunderstandings and a lack of cooperation. As you know, teamwork is one of our core values at Stellar Innovations Inc., and we believe that it is essential for all employees to work collaboratively to achieve our shared goals.

After careful consideration, we have decided not to offer you a permanent position at this time. I understand that this news may be disappointing, and I want to assure you that this decision was not easy.

I want to emphasize that this decision is not a reflection of your abilities or work ethic. We are happy to provide you with a reference or a letter of recommendation for future job applications. Moreover, we would like to offer you a one-time compensation of two weeks' pay as a token of our appreciation for your hard work during your tenure at Stellar Innovations Inc. Alternatively, we can provide you with a positive review on a professional networking platform such as LinkedIn to help boost your profile and enhance your career prospects.

Please let me know if you have any questions or concerns. I wish you all the best in your future endeavors and hope that you will keep in touch.

Sincerely,

Emma

Human Resources Manager

Stellar Innovations Inc.