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1(C).

Questions 176-180 refer to the following purchase order and email.

Purchase Order #BME2-36561, Date: April 4
Supplier
ETR Computing Corp.
416 B, 418 Garrett St, Charlottesville, VA 22902
sales@etrcomputing.com

Buyer Information
The Boxley Machinery & Equipment Co. Inc
206 W Main St, Louisa, VA 23093
lilianlee@gmail.com
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Shipping
● Shipping Address: The Boxley Machinery & Equipment Co. Inc, 206 W Main St, Louisa,VA 23093
● Shipping Method: Please arrange for the items to be shipped viaFedEx.
● Estimated Delivery Date: The buyer requests that the items be delivered within 5 business days from the date of sending this purchase order.

Payment

● Payment Terms: The buyer agrees to pay the total amount of $39,500 in full upon receipt of the invoice.
● Payment Due Date: The buyer will make the payment within 14 days from the date of receiving the invoice.
● Late Payment Charge:In case of late payment, the buyer acknowledges that they may be subject to a late payment charge of 5% of the total invoice amount per month or a flat fee of $500, whichever is higher, as per the supplier's terms and conditions.
_________________________________
Date: April 5

Subject: Delivery Update for Purchase Order #BME2-36561

Dear Lilian Lee,

Regarding your recent purchase order, dated April 4, we regret to inform you that we cannot deliver all the items within 5 business days. However, we propose shipping a partial quantity by the 6th business day to accommodate your urgent needs. This way, you can receive a portion of the order sooner while we work on fulfilling the rest. We kindly request your approval for this revised delivery plan. Once approved, we will ship the available items to The Boxley Machinery & Equipment Co. Inc, located at 206 W Main St, Louisa, VA 23093,and provide an invoice accordingly. The remaining items will be shipped promptly thereafter.
We apologize for any inconvenience caused and value our partnership with The Boxley Machinery & Equipment Co. Inc. Please confirm your agreement by April 6. Feel free to reach out to us at sales@etrcomputing.com with any questions. Thank you for your understanding.

Sincerely,

Peterson Chen
CEO, ETR Computing Corp.


【題組】178.Based on the purchase order #BME2-36561, what is the last day for shipping the items?
(A)April 4.
(B)April 9.
(C)April 12.
(D)April 18.


2(C).
X


【題組】179.What is the proposed plan for delivery according to the email?
(A)Shipping a partial quantity within 5 business days.
(B)Shipping all items within 5 business days.
(C)Shipping a partial quantity within 6 business days.
(D)Shipping all items within 6 business days.


3(B).

Questions 181 ~ 185 refer to the following voucher and web page.

Betty’s Clothing Voucher

Code: ECOSALE2023
Discount: 20% off on Accessories orders over $1500
Validity: Expires on March 31, 2030

Terms and Conditions:This voucher code is valid for purchases of Accessories category items only. To avail of the discount, the order total (excluding taxes and shipping fees) must be equal to or exceed $1,500. This voucher code cannot be combined with any other offers or promotions. Please enter the voucher code during the checkout process to apply the discount
__________________________________
Checkout Results:

Order Summary:
Accessories Total: $2,000.00
Discount (20% off): -$400.00
Shipping Fees: $10.00
Total: $1,610.00

Congratulations! You have successfully applied the voucher code "ECOSALE2023" during the checkout process. As per the terms and conditions, since your Accessories order total (excluding taxes and shipping fees) is equal to or exceeds $1,500, you are eligible for a 20% discount.

The original total for your Accessories items was $2,000.00. However, with the voucher code, you have received a discount of $400.00 (20% off). The final discounted total for your Accessories items is now $1,600.00.

In addition to the order total, there are shipping fees of $10.00 applicable.

Therefore, your final amount payable, including shipping fees, is $1,610.00. Please proceed with the payment process to complete your purchase.

Thank you for shopping with Betty's Clothing.

【題組】182.What category of items is eligible for the discount?
(A)Clothing.
(B)Accessories.
(C)Footwear.
(D)Home Decor.


4(B).

Questions 186-190 refer to the following passage, web page, and social media post.

College student volunteers of the Royal Voluntary Service (RVS) can benefit in several ways from engaging in charity services. Here are some potential benefits:

1. Skill Building: Volunteering can offer practical experience and allow students to acquire new skills that are applicable to their future careers. Depending on the nature of the charity services, students may learn skills such as event planning, project management,fundraising, administration, or working with vulnerable populations.

2. Professional Networking: Volunteering provides opportunities to connect with people from different backgrounds, including professionals in the field. College students can expand their network, make valuable contacts, and potentially find mentors who can guide them in their chosen career paths.

3.Resume and College Applications: Volunteer work demonstrates a commitment to community engagement and can enhance college applications and resumes. It showcases a student's willingness to contribute beyond academic requirements and exhibits qualities such as responsibility, dedication, and a proactive attitude.
___________________________________
Online Application Results

Name: Julie Smith
Email: juliesmith3939@email.com
College/University: Manchester University
Major: Psychology

1. Why do you want to volunteer for the Royal Voluntary Service (RVS)?
Answer: I want to help others and make a positive impact in my community. RVS has a great reputation, and I would love to be part of their charity work.

2. What skills or qualities do you have that make you a good fit for volunteering with RVS?
Answer: I am a good listener, caring, and patient. I have strong communication and organizational skills, which will help me connect with people and manage tasks effectively.

3. What areas of charity work are you interested in?
Answer: I am interested in working with the elderly, as well as other areas where my skills can be helpful.

4. How many hours per week can you commit to volunteering?
Answer: I can commit around 10-15 hours per week. I am flexible with my schedule to meet the organization's needs.

5. What do you hope to gain from volunteering with RVS?
Answer: I hope to learn more about the challenges faced by vulnerable populations, develop my leadership and teamwork skills, expand my network, and make a positive difference in people's lives.

Signature: Julie Smith

Date: June 30
I am thrilled to share that I had an incredible first day at the Royal Voluntary Service (RVS) today! As a Psychology major from Manchester University, I wanted to make a positive impact in my community, and joining RVS was the perfect opportunity.

Being a good listener, caring, and patient, I connected with the amazing individuals I had the privilege to meet. My strong communication and organizational skills came in handy as I managed tasks efficiently.

I am particularly passionate about working with the elderly, and I'm grateful for the chance to contribute my skills in this area.

Looking forward to the journey ahead with RVS! 

#RVS #Volunteering #MakingADifference #CommunityService

【題組】188.What specifically attracts Julie to volunteer for the Royal Voluntary Service (RVS)?
(A)Making a positive impact in her community and helping others.
(B)Gaining valuable leadership and teamwork experiences.
(C)Receiving recognition and rewards for her volunteer work.
(D)Participating in high-profile events and campaigns.


5(A).

Questions 191-195 refer to the following advertisement, table,and summary

Eagle Warehouse Rental Co. Ltd. proudly presents thirty-one brand-new warehouses of two
sizes in the bustling San Diego and its neighboring area.

This Month Only: Big Discounts Await.

Whether you need storage for a month or long-term plans, our flexible rental services have
got you covered. Choose from our range of spacious warehouses, tailored to suit your needs:

Monthly Rental Services:
Enjoy hassle-free warehousing solutions with our month-to-month rental options. Store your inventory, equipment, or goods securely in our state-of-the-art facilities. Avail yourself of exclusive discounts this month!

Annual Rental Services:
Planning for the long haul? Our annual rental services provide exceptional value and convenience. Benefit from our discounted rates, giving you cost-effective storage solutions throughout the year.

At Eagle Warehouse Rental Co. Ltd., we prioritize your satisfaction and offer:

● Impeccable security measures
● 24/7 access to your storage
● Flexible leasing terms
● On-site support staff
● Modern facilities with climate control

Visit our website to reserve your ideal warehouse. Let us help you streamline your storage needs and maximize your savings. Act now and secure your spot before our limited stock runs out!

Eagle Warehouse Rental Co. Ltd. 

Your Trusted Warehousing Partner
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___________________________________
Booking Summary
655c6d5e7ae73.jpg

Booking Details:
● Warehouse Type: Large
● Rental Plan: Annual
● Price: $7,200 per year
● Date: May 12, 2023
● Expiration Date: May 12, 2024

Payment Information:

To complete your booking and secure the large warehouse on an annual plan, please
proceed with the payment using your credit card. We accept major credit cards, including
Visa, Mastercard, and American Express.

Payment Amount:
● Total Amount: $7,200

Payment Process:
1. Click on the "*Pay Now*" button below.
2. You will be redirected to our secure payment gateway.
3. Enter your credit card details, including card number, expiration date, and CVV.
4. Click "Submit" to authorize the payment.
5. Once the payment is successfully processed, you will receive a confirmation email with
your booking details.
*Pay Now*


【題組】193.What should you do to secure your spot at Eagle Warehouse Rental Co. Ltd.?
(A)Reserve your ideal warehouse on their website.
(B)Avail yourself of exclusive discounts.
(C)Enjoy hassle-free warehousing solutions.
(D)Store your inventory, equipment, or goods securely.


6(C).
X


Questions 176-180 refer to the following table and email.

Reasons for Employee Departure in Trans-Bike Inc., 2019-2020
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___________________________________
Proposal: Addressing Employee Concerns at Trans-Bike Inc.

Dear Management Team,

As the Head of the HR Department at Trans-Bike Inc., I would like to propose concrete strategies to address the top threeconcerns identified by our departing employees during 2019-2020: Salary Issues, Lack of Promotion Opportunities, and High Work Pressure.

1. Salary Issues:
A. Conduct a comprehensive salary analysis to identify any gaps between our current salary packages and market standards.
B. Develop a structured salary increase plan based on performance, experience, and market research findings.
C. Regularly review and adjust salaries to ensure they remain competitive and aligned with industry benchmarks.

2. Lack of Promotion Opportunities:
A. Implement a career development program that offers employees clear growth paths and opportunities for advancement.
B. Establish mentorship programs to provide guidance and support for employees seeking career progression.
C. Encourage cross-functional training and job rotations to enhance employees' skills and prepare them for future leadership roles.

3. High Work Pressure:
A. Conduct a workload assessment to identify areas of excessive pressure and workload imbalance.
B. Explore the possibility of hiring additional staff or redistributing tasks to alleviate work pressure.
C. Implement stress management programs, such as mindfulness workshops and wellness initiatives, to promote a healthy work-life balance.

By implementing these strategies, we aim to address the key concerns raised by our departing employees and foster a more positive and engaging work environment at Trans-Bike Inc. These initiatives will help us attract and retain top talent while fostering employee satisfaction, growth, and productivity.

Thank you for considering these strategies. We are confident that they will contribute to the long-term success of our company.

Sincerely,

Kelly
Head of HR Department
Trans-Bike Inc.


【題組】180.Based on the proposal, which of the following statements accurately reflects the strategies proposed to address the concerns of departing employees at Trans-Bike Inc. during2019-2020?
(A)The proposal suggests implementing a career development program, conducting a comprehensive salary analysis, and establishing mentorship programs.
(B)The proposal suggests regularly reviewing and adjusting salaries, implementing stress management programs, and exploring the possibility of hiring additional staff.
(C)The proposal suggests conducting a workload assessment, developing a structured salary increase plan, and encouraging cross-functional training.
(D)The proposal suggests establishing mentorship programs, implementing stress management programs, and conducting a comprehensive salary analysis.


7(B).

Questions 181 ~ 185 refer to the following information and email.

Early Retirement Package - Key Takeaways

1. Eligibility: The early retirement package is available to employees who meet the predetermined eligibility criteria set by Han-Machinery Corp. This may include factors such as age, years of service, and other specific requirements.

2. Financial Compensation: The package provides a financial incentive to eligible employees who choose to retire early. The compensation may include a combination of severance pay,retirement benefits, and additional bonuses based on the employee's tenure and contribution to the company.

3. Healthcare Benefits: Retirees who opt for the early retirement package will receive continued access to healthcare benefits, including medical insurance, dental coverage, and vision benefits. The specific details and duration of these benefits will be outlined in the package.

4. Retirement Plans: The early retirement package may offer assistance and guidance to employees in transitioning their retirement plans. This may include providing information about pension plans, 401(k) options, and other retirement savings vehicles, helping employees make informed decisions about their financial future.

5. Additional Support: In order to facilitate a smooth transition, Han-Machinery Corp. may provide additional support services to retiring employees. This may involve career counseling, job placement assistance, or access to educational resources to help employees explore new opportunities beyond their current role.

6. Non-Disclosure Agreement (NDA): Employees who choose to accept the early retirement package may be required to sign a non-disclosure agreement to protect confidential company information and prevent any potential conflicts of interest.

7. Timeframe and Deadlines: The early retirement package will have a specific timeframe within which eligible employees can choose to opt-in. There will be clear deadlines for employees to review the package, seek legal or financial advice if necessary, and make their final decision.

It is important to note that the above key takeaways are a general outline and should be further developed and tailored to the specific needs and policies of Han-Machinery Corp.
___________________________________
Subject: Early Retirement Application

Dear Management Team,

I hope this email finds you well. After careful consideration, I would like to formally apply for the early retirement package offered by Han-Machinery Corp.

With over two decades of dedicated service in the Marketing Department, I believe this opportunity aligns with my long-term goals and aspirations. The financial compensation and continued access to healthcare benefits provided by the package would greatly support my transition into retirement.

Moreover, I would like to recommend Candy Lee as my successor for the position of Head of Marketing Department. Candy Lee has consistently demonstrated exceptional leadership skills and a deep understanding of our marketing strategies. I believe she possess the necessary experience and expertise to lead the department successfully.

I kindly request your guidance in initiating the necessary procedures and would appreciate any assistance in navigating the retirement plans and additional support services available.

Thank you for your attention to this matter.

Sincerely,

Richard Carl
Head of Marketing Department

【題組】183.In addition to healthcare benefits, what type of assistance may the early retirement package offer to employees regarding their retirement plans?
(A)Assistance in finding part-time employment opportunities.
(B)Information about pension plans and 401(k) options.
(C)Discounts on travel and entertainment expenses.
(D)Access to company-sponsored social events.


8(A).

Questions 191-195 refer to the following email, social media post, and comments.

Date: February 14

Subject: Proposal for Social Media Marketing Strategy Consultation

Dear Kenny Deli,

As a restaurant management consultant, I have been closely observing the challenges faced by restaurants in maintaining a strong presence on social media platforms. Understanding the importance of effective online marketing in today's competitive landscape, I am pleased to offer my expertise to assist Kenny Deli in achieving significant growth in online engagement.

1. Differentiated Content:
To combat the risk of monotonous content, our team will work closely with Kenny Deli to create unique, visually appealing, and informative posts.

2. Importance of Word-of-Mouth:
We recognize the significance of positive word-of-mouth and customer reviews in attracting new customers. Our proposal will incorporate strategies to boost online reputation and encourage satisfied customers to share their experiences on review platforms, further enhancing your brand image.

To achieve our mutual goals, we propose an annual membership with Kenny Deli, entitling you to the following benefits:

● Guaranteed 30% growth in social media followers within the membership period.
● Ensured 10% growth in post engagement and interactivity, resulting in increased reach and customer interaction.

We look forward to discussing this proposal in further detail at your convenience.

Sincerely,

Paula Parker
Restaurant Management Consultant
____________________________________
Exciting News 
Introducing Kenny's Delight
 
We're thrilled to announce our collaboration with renowned consultant Paula Parker! Get ready for an incredible journey as we take your dining experience at Kenny Deli to new heights.
 
Introducing "Kenny's Delight" sandwich – a fusion of flavors with slow-cooked pulled pork, tangy coleslaw, and our special homemade BBQ sauce, all on a fresh artisan bun.
 
To celebrate, enjoy 20% off Kenny's Delight during its debut week. Capture the moment and share your experience with #KennyDelight.
 
At Kenny Deli, we're committed to unique flavors and unforgettable experiences. Stay tuned for more updates, exclusive promotions, and behind-the-scenes glimpses.
 
Visit us today.
 
ExcitingNews #NewMenu #KennyDeliDelights
____________________________________
Comment Section
 
Kenny Deli's commitment to sourcing fresh, high-quality ingredients is evident in every bite.From the crispness of the vegetables to the tenderness of the meats, each ingredient shines with its natural flavors. It's refreshing to find a restaurant that prioritizes the quality of their ingredients. Kenny Deli truly sets the bar high!
 
Kenny Deli's customer service is top-notch! The staff members are incredibly friendly, attentive, and always go the extra mile to ensure a fantastic dining experience. Their genuine warmth and hospitality make me feel like a valued guest. Kudos to the Kenny Deli team for their exceptional service!
 
Kenny Deli's ambiance is enchanting! With warm lighting, cozy seating, and rustic decor, it offers a welcoming atmosphere for a memorable dining experience. It's the ideal spot to relax, savor delicious food, and enjoy the charming setting.

【題組】192.What is one of the reasons stated in the email for the importance of positive word-of-mouth and customer reviews?
(A)Attracting new customers.
(B)Creating visually appealing posts.
(C)Offering an annual membership.
(D)Boosting online reputation.


9(C).

【題組】
194.What can NOT be inferred about Kenny Deli's social media strategy from the post?
(A)Kenny Deli focuses on providing unique flavors and unforgettable experiences.
(B)Kenny Deli frequently collaborates with renowned consultants.
(C)Kenny Deli regularly offers exclusive promotions and discounts.
(D)Kenny Deli emphasizes capturing customer moments through hashtags.


10(D).

Questions 196-200 refer to the following press release, purchase order, and email.

Gino's Bistro Maple Valley Announces Grand Opening Date

Gino's Bistro Maple Valley is excited to announce its highly anticipated grand opening on April 11, 2020. Following the recent purchase order from The Chefs' Warehouse, Gino's Bistro is ready to welcome guests to experience a culinary journey like no other.

Gino's Bistro is set to become the go-to destination for food enthusiasts in the area. Led by renowned Chef Gino Rossi, the restaurant promises a unique and immersive dining experience, blending traditional Italian flavors with modern culinary techniques.

To complement the exceptional cuisine, Gino's Bistro Maple Valley offers an impressive beverage selection, including an array of beer, whiskey, tequila, vodka, bitters, and soda, as specified in the recent purchase order.

Join us on April 11, 2020, as we celebrate the opening of Gino's Bistro Maple Valley and embark on a culinary journey that will delight the senses and leave a lasting impression. For more information, please visit our website or email us at bistromaplevalley@gmail.com.
___________________________________
Purchase Order
Purchase Order Number: PO-3655169
Date: March9, 2020

Supplier:
The Chefs' Warehouse
Address: 8643 S 212th St, Kent, WA 98031
Email: chefswarehouse@gmail.com

Buyer:
Gino's Bistro Maple Valley
Address: 23917 SE Kent Kangley Rd, Maple Valley, WA 98038
Email: bistromaplevalley@gmail.com
655d7b51b7584.jpg

Shipping Information:
Shipping Place: 8643 S 212th St, Kent, WA 98031
Shipping Date: March 16

Payment Terms: Bank Transfer
Payment Due Date: 10 Days from the Shipping Date

Bank Details:
Bank Name: Wells Fargo Bank
Account Number: 3738274449
SWIFT Code: WEFYCCAT2
Please contact us if you have any questions by email regarding this purchase order. 
___________________________________
Date: March 19, 2020

Subject: Inquiry Regarding Outstanding Shipment - Urgent

Dear The Chefs' Warehouse,

I am writing on behalf of Gino's Bistro Maple Valley. We recently placed a purchase order with The Chefs' Warehouse, with the Purchase Order Number: PO-3655169, dated March 9,2020.

Our records indicate that the payment for the order was made promptly on the same date of receiving the purchase order. However, it has now been three days past the designated shipping date, which was March 16, 2020, and we have yet to receive the items at our location.

We understand that unforeseen circumstances can sometimes cause delays in shipping, and we would appreciate an update on the status of our shipment as soon as possible. It is crucial for us to receive the ordered items promptly to ensure the smooth operation of our establishment.

Could you kindly investigate the matter and provide us with information regarding the current whereabouts of the shipment? If there have been any unforeseen delays or issues,please inform us immediately so that we can plan accordingly and communicate any potential changes to our customers.

Please feel free to contact us by email or phone at your earliest convenience. We highly value our business relationship with The Chefs' Warehouse and hope to resolve this matter promptly.

Thank you for your attention to this urgent matter, and we look forward to your prompt

response.
Sincerely,
Gino's Bistro Maple Valley


【題組】198.Based on the information provided in the purchase order, which of the following statements is inconsistent with the details regarding shipping and payment?
(A)The shipping place is the same as the address of The Chefs' Warehouse.
(B)The payment method is bank transfer.
(C)The payment due date is 10 days from the shipping date.
(D)The shipping date is March 16, 2020.


11(C).
X


【題組】199.What is the purpose of the email sent by Gino's Bistro Maple Valley?
(A)To inquire about the outstanding shipment.
(B)To request an update on the payment status.
(C)To inform about unforeseen delays in shipping.
(D)To express gratitude for the business relationship.


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