無年度 - ROBBINS英選15#95203

1. Which of the following is associated with the study of individuals? (A)norms (B)team building (C)perception (D) roles

2. ________ is a performance measure of both the efficiency and effectiveness of employees. (A)Turnover (B)Job satisfaction (C)Employee productivity (D) Organizational citizenship behavior

3. Which of the following is true for organizational citizenship behavior (OCB)? (A)OCB studies the behavior leading to permanent withdrawal from an organization. (B)The requirements of OCB are spelt out in employee job profiles. (C)OCB is discretionary behavior which promotes the effective functioning of the organization. (D) OCB is a performance measure of efficiency.

4. The component of attitude that includes beliefs and opinions is the ________ component. (A)affective (B)cognitive (C)behavioral (D) practical

5. The ________ component of attitude is based on emotions. (A)cognitive (B)behavioral (C)practical (D) affective

6. When someone chooses to act in a certain way, she is demonstrating the ________ component of her attitude. (A)practices (B)cognitive (C)behavioral (D) affective

7. Which of the following is true for satisfied employees with high organizational commitment? (A)higher rates of voluntary turnover (B)lower rates of turnover and absenteeism (C)higher rates of cognitive dissonance (D)significantly higher pay levels

8. The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization is the employee's ________. (A)organizational commitment (B)organizational citizenship (C)job involvement (D) global commitment

9. The cognitive dissonance theory proposes that the intensity of the desire to reduce dissonance is determined by ________. (A)importance, influence, and rewards (B)awareness, status, and punishments (C)stability, position, and power (D) economics, politics, and organizational structure

10. In the Myers-Briggs Type Indicator (MBTI), "sensing" personality types are those who ________. (A)have a high need for closure and show patience with routine details (B)use reason and logic to handle problems (C)are outgoing, social, and assertive (D) like solving new problems and dislike doing the same thing over and over again

11.Which of the following is true according to the MBTI®? (A)Introverted types are practical and prefer routine and order. (B)Perceiving types are rigid and structured. (C)Judging types want control and prefer their world to be ordered. (D) Feeling types use reason and logic to handle problems.

12. If you are a good planner and purposeful, you would probably score high on the ________ trait of MBTI®. (A)judging (B)introversion (C)perceiving (D) extraversion

13. In the Big Five Model of personality, ________ refers to the degree to which someone is goodnatured, cooperative, and trusting. (A)extraversion (B)conscientiousness (C)agreeableness (D) emotional stability

14. According to the Big Five Model of personality, a person who has a wide range of interests and is imaginative, fascinated with novelty, artistically sensitive, and intellectual is described as ________. (A)extraverted (B)emotionally stable (C)conscientious (D) open to experience

15. A person who believes that what happens to him is due to luck or chance is said to have a(n) ________. (A)internal locus of control (B)Machiavellian personality (C)self-monitoring personality (D) external locus of control

16. Anna has recently been promoted to the managerial ranks which has increased her interaction with the senior managers at her company. She realizes that Peter, her assistant manager, exhibits a distinct lack of emotional involvement with his colleagues and subordinates. His entire focus is on achieving the goals he sets, no matter what the course he has to take to get there. These traits lead Anna to conclude that Peter ________. (A)has low self-esteem (B)has high cognitive dissonance (C)is high on self-monitoring (D) is high on Machiavellianism

17. Which of the following is true of a person who believes that "the ends justify the means"? (A)He is likely to have an external locus of control. (B)He is likely to be high in Machiavellianism. (C)He is likely to be low on self-confidence. (D) He is likely to be risk averse.

18. If you like yourself, then your personality would be described as having ________. (A)an internal locus of control (B)an external locus of control (C)high self-esteem (D) a low Machiavellianism score

19. Sarah, the floor supervisor, seems to be a different person depending on whom she is with and what the situation demands. She has the ability to adjust her behavior as and when required. This indicates that she ________. (A)is high in self-monitoring (B)is low on Machiavellianism (C)has low self-esteem (D) has a high risk appetite

20. A person who can adapt and adjust behavior to external factors has ________. (A)high self-monitoring (B)high risk-taking ability (C)an internal locus of control (D) low self-esteem

21.A manager makes decisions very quickly and requires little information for making the decisions. Which of the following is a likely reason for this? (A)The manager is high in emotional stability. (B)The manager is high in risk-taking. (C)The manager has low self-esteem. (D) The manager has an external locus of control.

22. Emotional intelligence has been shown to be ________. (A)positively related to job performance at all levels (B)negatively related to job performance at all levels (C)negatively related to job performance in middle management only (D) positively related to job performance only in government agencies

23. Holland's theory proposes that satisfaction is highest and turnover lowest when ________. (A)an employee can adjust behavior to external factors (B)an employee is social and realistic (C)the locus of control is external (D) personality and occupation are compatible

24. A test that Jake took at a career counseling session indicated that he preferred coordinated physical activity. He also turned out to be stable and conforming to expected standards. Which of the following occupations is likely to be a good match for Jake? (A)farmer (B)economist (C)biologist (D) counselor

25. Bridget prefers rule-regulated, orderly, and unambiguous activities. She doesn't have a lot of imagination but could be described as conforming and efficient. Which of the following describes Bridget's personality? (A)social (B)conventional (C)artistic (D) enterprising

26. ________ is the process of organizing and interpreting sensory impressions to give meaning to the environment. (A)Attribution (B)Perception (C)Learning (D) Selection

27. If everyone who's faced with a similar situation responds in the same way, we can say the behavior shows ________. (A)distinctiveness (B)reliability (C)consensus (D) internal attribution

28. ________ is the tendency for individuals to attribute their own successes to internal factors such as ability or effort while putting the blame for personal failure on external factors such as luck. (A)Self-serving bias (B)Fundamental attribution error (C)Stereotyping (D) Assumed similarity

29. When people judge someone on the basis of the perception of a group they are a part of, they are using the shortcut called ________. (A)self-serving bias (B)stereotyping (C)assumed similarity (D) the halo effect

30.________ behavior is voluntary or learned behavior. (A)Dissonant (B)Reactive (C)Operant (D) Reflexive

31. After watching a behavior in a social learning situation, a person can learn by performing the behavior. This is known as learning by ________. (A)attention (B)retention (C)reinforcement (D) motor reproduction

32. If an employee does not exhibit a desired behavior, a manager might use ________. (A)positive reinforcement by reducing the threat of a punishment (B)negative reinforcement to increase the recurrence of the behavior (C)reflexive behavior to encourage positive results (D) shaping to guide the employee to learn the desired behavior

33. Which of the following is true for Gen Y workers? (A)They are dedicated workers and follow office rules and dress codes strictly. (B)They are accepting of the prevailing order and style of working and easily fit into it. (C)They are knowledgeable and willing workers, but do not compromise on their personal lives. (D) They have a deep-seated need for boundaries and structure and dislike multitasking.

34. Although Mary tries to meet the target sales for all products, she is torn between her beliefs and the actions she must take. This inconsistency or incompatibility is known as ________. (A)cognitive dissonance (B)difficult objectives (C)negative feedback (D) management by objectives

35. Doug realizes that Alan's temperament is not well-suited to being a researcher. He tends to dislike doing the same thing twice and has no patience to sort out information step-by-step. As a result, he often jumps to conclusions. Alan is most likely a(n) ________ type of personality. (A)sensing (B)intuition (C)feeling (D) introversion

36. Doug himself is purposeful and an excellent planner. One thing that his team admires him for is his ability to sift through a whole lot of information to extract precisely what is needed for a job at hand. He is also a quick decision maker. Which of the following personality types does Doug fit into? (A)judging (B)sensing (C)extraverted (D) perceptive

37. Bill, a manager at a consulting firm, has been keenly analyzing the performance of a new recruit who turns out to be extremely intelligent. He concludes that she will be a good manager in the future even though her interpersonal skills are not half as impressive. This conclusion on Bill's part seems to be the result of ________. (A)stereotyping (B)the halo effect (C)assumed similarity (D) selectivity

無年度 - ROBBINS英選15#95203

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