1. The first four steps of the strategic management process describe the strategic ________ that must take place in an organization. (A) implementation (B) evaluation (C) planning (D) controlling

6. If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________. (A) conducting an external analysis (B) formulating its corporate strategies (C) doing an internal analysis (D) formulating its competitive strategies

1. The first four steps of the strategic management process describe the strategic ________ that must take place in an organization.
(A) implementation
(B) evaluation
(C) planning
(D) controlling

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