13. On construction sites, workers should________________the rules and wear helmets at all times for their own safety.
(A) avoid
(B) transfer
(C) observe
(D) influence

9. Mrs. Lin likes to________________ about her husband all the time. It seems that she cannot find anything good about him. (A) compliment (B) compete (C) consider (D) complain

10. A ________________work schedule is an alternative to the traditional 9 to 5 workday, and it allows employees to choose their time of arrival and departure. (A) fixed (B) busy (C) flexible (D) similar

11. This essay is clearly not ________________. It is only 100 words but the required length is 300 words. (A) confusing (B) satisfactory (C) doubtful (D) confident

12. John’s boss is going to________________ him from his position as assistant manager to a new position as manager. (A) promote (B) discover (C) retain (D) punish

14. One week is not long enough for us to finish the work. Can you ________________the deadline by three more days? (A) expand (B) extend (C) shorten (D) complete

15. The books in the library cover a wide variety of topics that________________ from language to science. (A) range (B) consist (C) collect (D) refer

16. Sue: Formosa Shoppingline, good morning. Client: Could I speak to Mr. Chen, please? Sue: I’m sorry. Mr. Chen isn’t in.________________ Client: I am Chris Woods from Kent’s Company. (A) Do you know where he is? (B) How do you do? (C) Who’s calling, please? (D) What’s going on?

17. Fred: Excuse me. I’m looking for the train station. Could you tell me how to get there? Sue: ________________You can’t miss it. Fred: Thank you very much. (A) Go straight down for two more blocks. (B) The train leaves in five minutes. (C) Where are you heading? (D) What a large station it is!

18. Customer: I bought this shirt from your store yesterday for my husband. But it’s too small for him. Can I change it for size XL? Salesclerk: Sure. … Oh, I’m sorry. We just run out of stock for blue XL.________________ Customer: What do you have? Salesclerk: Wait a minute, please. I’ll show you the white and the yellow ones. (A) Would you like to pay by cash? (B) Would you like to have a discount? (C) Would you like to try it on now? (D) Would you like to look at other colors?

19. Assistant: Next, please. Can I help you? Stephen: Yes, I’d like a cheeseburger and a large order of fries. Assistant:________________ Stephen: For here. (A) What is it for? (B) Do you have a reservation? (C) Could you wait a minute here? (D) Is that for here or to go?