試題詳解

169. What are some of the consequences of the excessive workload mentioned in the email?
(A)A decline in customer satisfaction, decreased stress levels, and burnout.
(B)A decline in the quality of customer service, increased stress levels, and burnout.
(C)An increase in customer satisfaction, decreased stress levels, and improved team morale.
(D)A decrease in overall productivity, increased stress levels, and improved customer service.