17.描述工作者所需要的知識、技能與能力的内容是：
(A)工作說明書
(B)工作規範
(C)工作擴大化
(D)工作豐富化

1 .Today, the basic management ftmctions have been condensed to___________.(A) planning, organizing, commanding, and coordinating(B) planning, organizing, coordinating, and controllmg(C)planning, organizing, commanding, and controlling(D) planning, organizing, leading, and controlling

2. Goals are different from plans because___________.(A) goals identify specific steps that the organization needs to achieve, and plans identify the overall mission of the organization (B) goals describe financial objectives, and plans describe objectives related to social responsibility (C)goals are important only for small companies, and plans are important only for large companies (D) goals are desired outcomes, and plans describe how those outcomes will be accomplished

3 .___________has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act. (A) Corporate hierarchy (B) Business configuration (C) Organization culture(D) industrial psychology

4. The___________roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles. (A)interpersonal (B)informational (C)technical (D)decisional

5. An approach to designing motivating jobs t hat includes the vertical expansion of a job by adding planning and evaluating responsibilities is___________.(A) job enrichment (B) job enlargement (C) reinforcement theory(D) job characteristics model

6. Trends in the past few years have centered on a___________span of control to reduce costs and speed decision making. (A) narrower (B) wider (C)deeper (D) stable

7. According to path-goal theory, a manager who consults with subordinates and uses their suggestions exhibits what type of leadership behavior? (A) directive (B) participative (C)achievement oriented (D) supportive

8. What kind of departmentalization would be in place in a government organization where different publics service responsibilities are divided into aiQtivities for employers, children, and the disabled? (A) product (B) geographic (C)outcome (D) customer

9.賈伯斯親自在新產品發表會上介紹公司ipad及iphone，引起市場購買風潮，媒體報導、討論賈伯斯 的領導風格，賈伯斯去世後全球婉惜追悼，賈伯斯具有哪一種領導風格？(A)managementgrid (B) LMX (C)charismatic-visionaiy (D)transactional

10.採講原料的控制是一種(A)forward control (B)feedback costrol (C)concurrent control (D)two way control

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