190.What was Emily's main concern regarding her interaction with the sales representative?
(A)Lack of empathy and understanding.
(B)Lack of affordable options.
(C)Inadequate facilities and services.
(D)Pushy sales tactics.

186.Based on the IVY Gym Workout Plans, which of the following benefits is NOT included in the Ivy Flex Package? (A)Unlimited access to gym facilities and equipment. (B)10% discount on all group fitness classes. (C)60-hour personalized workout programs designed by certified trainers. (D)Complimentary fitness assessment and goal-setting session.

187.Based on the IVY Gym Workout Plans, which benefit is included in both the Ivy Flex Package and Ivy Elite Package? (A)Unlimited access to gym facilities and equipment. (B)10% discount on all group fitness classes. (C)Complimentary body composition analysis and fitness assessments. (D)Access to the Ivy Elite Lounge with complimentary beverages.

188.Which of the following statements best summarizes the conclusion of the conversation between Tim and Emily? (A)Emily decides to go for the Ivy Elite Annual Membership after considering the benefits and long-term savings. (B)Emily chooses the Ivy Flex Package as it better aligns with her financial situation and provides flexibility. (C)Tim advises Emily to carefully consider her options and take her time before making a decision. (D)Tim emphasizes the importance of investing in one's health and assures Emily of their support throughout her fitness journey.

189.According to Emily’s comment, what aspect of IVY Gym's service did Emily appreciate? (A)Affordable options for university students. (B)Impressive facilities and services. (C)Respect for customer's budget constraints. (D)Empathy and understanding from the sales representative.

191.How much would the total cost be if the Cleaning Kit was not provided as a complimentary gift? (A)$700. (B)$750. (C)$760. (D)$730.

192.Based on the quantities and unit prices provided in the letter, what would be the total cost of the items if 10 Photoconductor Drums were purchased instead of 2? (A)$1370. (B)$920. (C)$1130. (D)$880.

193.What is the main purpose of Sandy's email to Nelson? (A)To inquire about the cost of the quoted items. (B)To inquire about potential cost-saving options. (C)To request an invoice for the quoted items. (D)To give feedback on the quality of the quoted items.

194.According to the table, which plan offers priority access to new product releases and promotions? (A)Seasonal Plan (B)Monthly Plan (C)Annual Plan (D)None of the plans

195.According to the table, which statement is NOT accurate about the features included in the Annual Plan? (A)The Annual Plan offers priority access to new product releases and promotions. (B)It includes a dedicated account manager for clients who subscribe. (C)It provides invitations to industry events and networking opportunities. (D)The Annual Plan provides access to product webinars and tutorials.

196.According to the web page, what can positive reviews do for your brand? (A)Increase visibility and attract new customers. (B)Create a sense of trustworthiness and draw attention. (C)Transform your marketing strategies and boost sales. (D)Encourage customer engagement and motivate feedback.