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Hard skills are technical skills required for a job.They are learned abilities acquired and enhanced through education and experience. Hard skills are important for your resume, as employers look for them when hiring

硬技能是工作所需的技術技能。它們是透過教育和經驗獲得和增強的習得能力。

Soft skills are character traits and interpersonal skills that characterize a person's ability to interact effectively with others. In the workplace, soft skills are considered to be a complement to hard skills, which refer to a person;s knowlege and occupational skills. Psychologists may use the term " soft sk...

Hard skills are technical skills required for a job.They are learned abilities acquired and enhanced through education and experience. Hard skills are important for your resume, as employers look for them when hiring

硬技能是工作所需的技術技能。它們是透過教育和經驗獲得和增強的習得能力。

Soft skills are character traits and interpersonal skills that characterize a person's ability to interact effectively with others. In the workplace, soft skills are considered to be a complement to hard skills, which refer to a person;s knowlege and occupational skills. Psychologists may use the term " soft skills" to describe someone's emotional intelligence quotient(EQ) as opposed to intelligence quotient(IQ). In a cometitive labor market, individuals who demonstrate the they have a good combination of hard and soft skills often enjoy a greater demand for their services.

軟技能是表徵一個人與他人有效互動的能力的性格特質和人際溝通能力。 在工作場所，軟技能被認為是硬技能的補充，硬技能是指一個人的知識和職業技能。 心理學家可能使用「軟技能」一詞來描述某人的情緒智商（EQ），而不是智商（IQ）。 在競爭激烈的勞動市場中，那些表現出良好的硬技能和軟技能組合的個人往往會對其服務有更大的需求。

https://www.investopedia.com/terms/h/hard-skills.asp

虛擬參考服務館員需要有資訊科技和網路科技技能、資料庫和網路檢索技能，亦即所謂的硬技能（hard skills）；亦須具備軟技能（soft skills），例如語言能力、同理心、人際溝通技能、社群魅力等。