30
(A) failure
(B) climate
(C) economy
(D) isolation 

31 What is the passage mainly about? (A) Effective methods to resolve political conflict. (B) Certain types of miscommunication in workplaces. (C) Key strategies for resolving crises. (D) Common errors contributing to unresolved conflict.

32 According to the passage, which of the following cognitive errors may arise when one party brings in additional issues not related to the immediate conflict? (A) Blaming. (B) Escalation. (C) Overconfidence. (D) Emotional volatility.

33 According to the passage, which of the following is more damaging when legal issues are involved? (A) Overconfidence. (B) Avoidance. (C) Escalation. (D) Blaming.

34 Which of the following is closest in meaning to the word “perspective” in the first line of the second paragraph? (A) Qualification. (B) Premise. (C) Viewpoint. (D) Dimension.

35 Which of the following is TRUE according to the passage? (A) Examples of avoidance may include suppressing one’s emotions or leaving the conflict situation physically. (B) Overconfidence creates a hostile discussion environment leading to insults and withdrawal. (C) Conflict resolution skills can only be applicable some of the specific workplaces. (D) Emotional volatility may contribute to the circumvention of conflict and embarrassment. 

36 What was the narrator’s primary motivation for enrolling in the work-study program? (A) His high school counselor strongly recommended it. (B) He felt stuck in his job due to a lack of qualifications. (C) His wife wanted them to take a class together. (D) He wanted to help his children with their homework.

37 Based on the passage, which of the following was an unexpected benefit of the narrator’s education? (A) Receiving payment for his college expenses. (B) His family’s positive reaction and newfound pride. (C) The opportunity to enroll in a local community college. (D) Being offered a management position immediately.

38 The narrator states that his job was a “dead-end” primarily because _______. (A) he lacked the qualifications for advancement (B) the company was going out of business (C) he did not get along with his supervisors (D) the work was physically demanding and dangerous

39 What does the narrator imply about his attitude toward education in the past? (A) He was always a curious and dedicated student. (B) He was interested in college but could not afford it. (C) He had no interest in continuing his education after high school. (D) He believed that work experience was more valuable than a degree.

40 The final sentence, “I had expected a classroom. I found much more,” suggests that the narrator _______. (A) was disappointed by the quality of his college classes (B) found the campus facilities to be more impressive than he had imagined (C) discovered that online courses were more effective than in-person classes (D) gained broader personal, intellectual, and professional benefits

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