50. Put the paragraphs into the correct order, with the given topic sentence below.
[Topic sentence] The restaurant, which has just been opened in my neighborhood, provides a great dining experience.
________________________________________________.
A The customers can enjoy the meals with a variety of music there.
B In addition, there are a variety of live band performances every Friday evening.
C The featured cuisines really make the restaurant excel.
D They are prepared by a well-known chef to delight every customer's taste buds.
E At first, I thought it would be just like a café where people could go for a quick meal, but it turns out to be much more than that.
(A) CEBDA
(B) CBDAE
(C) EABCD
(D) ECDBA

46. Woman: Have you seen the surveys we did last week? I can't find them.Man: Were_____ _______ ______ ______ ______ _____?A not B the office C toD moved E they(A) AECDB (B) EADCB (C) BAEDC (D) DEABC

47. Woman: Why did the class move to a different room?Man: We couldn't_____ _______ ______ ______ ______ _______.A get in toB lost the keyC someoneD our regular classroomE becauseF to it(A) BEDCAF(B) BFECAD(C) AECBFD(D) ADECBF

48. Put the paragraphs into the correct order, with the given topic sentence below.[Topic sentence] Both sprinters and marathoners are runners, but they are very different.___________________________________________.A The training sessions help them build fast and explosive muscles to accelerate actions.B As the races only last for a few seconds, these runners use strength training to enhance their performance on a regular basis.C Compared to sprinters, marathoners run for around 1,600 to 10,000 meters long.D Sprinters run relatively short distances for around 100-400 meters in high speed.E They typically have a thinner and leaner muscle tone which helps them perform better in long distance.(A) DBACE(B) DABEC(C) CEDAB(D) ECABD

49. Put the paragraphs into the correct order, with the given topic sentence below.[Topic sentence] Although online courses have advantages, face-to-face courses are still essential for several reasons.________________________________.A One of the most important reasons is that face-to-face courses encourage more social interaction.B For example, in some science courses, it is a must for students to conduct experiments in the laboratories.C This helps students develop interpersonal communication skills which are vital for the real job market.D To sum up, although online learning is a recent trend for education, it still cannot replace face-to-face courses.E Another reason is that some courses require hands-on experiences in a physical classroom.(A) ABCED(B) ACEBD(C) BCAED(D) BDEAC

51. 下列哪一種說法比較能讓顧客對特價商品有購買意願？(A)這是特價品，很便宜喔！(B)這個商品有一點點污 漬，所以才便宜賣出(C)這個商品現在是特價期間，不買可惜！(D)這是瑕疵品，才會這麼便宜。

52. 當顧客申訴商品的灰塵很多，這是屬於何種顧客抱怨？(A)關於商品的申訴(B)關於門市清潔的申訴(C)關於顧客 服務的申訴(D)關於安全的申訴。

53. 便利商店增加代收服務(例如代收停車費)是屬於那一種創新型態？(A)組織創新(B)服務創新(C)流程創新(D)通 路創新。

54. 下列有關門市服務創新之敘述何者為誤？(A)建立於科技突破(B)無法為顧客創造價值(C)來自於市場競爭(D)來自 於顧客需求變化。

55. 門市「良好的服務品質」不包含下列那一個項目？(A)潔淨舒適的賣場(B)迅速與正確的結帳(C)微笑與有禮貌的 對待顧客(D)不理會顧客的詢問。

56. 服務人員在協助顧客尋找商品時，下列那一種用語應避免？(A)「我在忙」(B)「是的，好的」(C)「我明白了」(D)「讓您久等了」。