申論題內容
⑵A customer wrote a letter to your company, complaining about the unpleasant stay she
has had in the resort you recommended to her. She was in particular furious about the
standard of hygiene and service in the restaurant as two of her family members have had
stomach complaints after dining in the restaurant and have been sent to the hospital for
treatment. Because of this accident, she has also found the staff in the restaurant very
rude and unhelpful. Now imagine yourself as a manager of the company and write a
letter of apology to this customer, telling her about your response to her complaint,
including how your company will handle this situation and offer some kind of
compensation if necessary.
阿摩線上測驗
登入