無年度 - ROBBINS英選13#95219

1. Which of the following is true of high-performance work practices? (A) It encourages extensive employee involvement and greater employee control on decision making. (B) In spite of its many benefits, research indicates that there is no direct link between highperformance work practices and a firm's market value. (C) It involves well-structured job responsibilities as opposed to flexible assignments. (D) It is easier to implement in organizations with centralized structures.

2. ________ is an example of a high-performance work practice. (A) Seniority-based compensation (B) Giving employees less control over decision making (C) Increasing employee access to information (D) Closed communication

3. The final three activities of the human resource management process ensure ________. (A) that employees are continuously provided with up-to-date knowledge and skills (B) that the organization retains competent and high-performing employees (C) that the organization selects and trains competent employees (D) the best compensation packages for the new hires

4. Which of the following steps in human resource management helps retain competent and highperforming employees? (A) selecting (B) orientation and selection (C) training (D) performance management

5. The essence of affirmative action is to ________. (A) provide experiential exercises and on-the-job coaching for employees (B) prevent discrimination and enhance the status of members from protected groups (C) prevent employees from behaving unethically (D) provide positive reinforcements to encourage desirable behavior

6. Which of the following Acts gives employees the legal right to examine personnel files and letters of reference? (A) Privacy Act (B) Equal Pay Act (C) Civil Rights Act, Title VII (D) Worker Adjustment and Retraining Notification Act

7. Fletcher has worked as a regional sales manager for Waiyo, a firm that sells espresso machines to offices and restaurants, for 8 years. Faced with falling demand and plummeting sales, the firm decided to prune its operations and concentrate on its most profitable markets. Fletcher's sales territory was not part of this and he was let go of by the management, with a modest severance package. However, his health coverage was discontinued following his termination, even though Fletcher was willing to pay for it. Which of the following Acts can Fletcher cite in his efforts to have his health coverage benefits restored? (A) Lilly Ledbetter Fair Pay Act (B) Occupational Safety and Health Act (OSHA) (C) Health Insurance Portability and Accountability Act (HIPAA) (D) Consolidated Omnibus Budget Reconciliation Act (COBRA)

8. The two most common forms of representative participation are ________. (A) work councils and board representatives (B) board representatives and cross-functional teams (C) work councils and cross-functional teams (D) task forces and labor unions

9. Which of the following statements is true of the four generations that are working side-by-side today? (A) The oldest, most experienced workers account for 6% of the workforce. (B) The baby boomers refer to people born between 1965 and 1977 who account for the bulk of the workforce. (C) The Gen X workers consist of people born between 1978 and 1994. (D) The Gen Y refer to people born between 1946 and 1964.

10. The first phase of the human resource management process involves ________. (A) human resource planning, compensation, and benefits (B) human resource planning, recruitment and decruitment, and orientation (C) human resource planning, training, and performance management (D) human resource planning, recruitment and decruitment, and selection

11. Managers begin human resource planning by ________. (A) locating capable applicants (B) job analysis (C) inventorying current employees (D) recruitment and decruitment

12. Steve, a human resources manager, wants to let potential candidates know about the minimum qualifications that they should possess in order to successfully perform the jobs they have applied for. What should he do? (A) He should frame a job specification. (B) He should frame a job description. (C) He should do a job satisfaction survey. (D) He should do a job analysis.

13. A ________ states the minimum qualifications that a person must possess to successfully perform a given job. (A) job description (B) job preview (C) job specification (D) job manual

14. If human resource planning shows a surplus of employees, management can reduce the organization's workforce through ________. (A) reduced job sharing (B) increased workweeks (C) decruitment (D) recruitment

15. Gareth has been promoted as the HR manager. He is now in charge of recruiting at Eowin Systems, and is expected to enhance the diversity of the workforce. Which of the following recruiting sources should Gareth avoid if he is to achieve the stated aim of a more diverse workforce? (A) professional recruiting organizations (B) college recruiting (C) company Web site (D) employee referrals

16. ________ are a temporary involuntary termination that can last from a few weeks to several years. (A) Retirements (B) Attritions (C) Transfers (D) Layoffs

17. ________ involves predicting which applicants will be successful if hired. (A) Training (B) Decruitment (C) Orientation (D) Selection

18. Elizabeth was hired as a customer care executive, along with five others, by a telecommunication provider during a period when they were extremely short-staffed. However, her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________. (A) reception error (B) reject error (C) accept error (D) admission error

19. A ________ selection device indicates that the device measures the same thing consistently. (A) valid (B) subjective (C) reliable (D) potent

20. Tim is a candidate for an automotive mechanic's position. He is asked to deconstruct and reconstruct part of an engine motor to demonstrate his skill. This is an an example of a(n) ________. (A) intelligence test (B) performance-simulation test (C) psychometric test (D) spatial test

21. Which of the following is true of written tests as a selection tool? (A) They are relatively good predictors for supervisory positions. (B) They are not very popular anymore. (C) They cannot predict job performances. (D) They are mostly used for insurance-related jobs.

22. Larry is an HR manager with Merlin Infosystems. He is in charge of recruitment for entry-level positions in the company. He is of the view that job interviews should provide a realistic job preview. Which of the following is Larry likely to do during job interviews? (A) over-embellish the growth opportunities for employees (B) promise a vibrant, fun work culture at the office (C) intimating the employee about possible overtime (D) explain all the positive points, including the flexible nature of work

23. The two types of orientations are ________. (A) work unit orientation and group orientation (B) organization orientation and group orientation (C) work unit orientation and organization orientation (D) job orientation and procedural orientation

24. Which of the following is a type of specific training provided by organizations? (A) supervisory skills (B) communication skills (C) management skills (D) team building skills

25. In which of the following traditional training methods do employees work with an experienced worker who provides information, support, and encouragement? (A) mentoring and coaching (B) experiential exercises (C) on-the-job training (D) e-learning

26. ________ is an Internet-based learning where employees participate in multimedia simulations or other interactive modules. (A) Teleconferencing (B) Coaching (C) E-learning (D) Videoconferencing

27. Which of the following methods of performance appraisal allows the evaluator to focus on vital behaviors that separate effective work performance from ineffective work performance? (A) behaviorally anchored rating scale (B) multiperson comparison (C) graphic rating scale (D) critical incident

28. Which of the following performance appraisal methods is a combination of elements from the critical incident method and the graphic rating scale method? (A) multiperson comparison (B) management by objective (C) 360-degree appraisal (D) behaviorally anchored rating scale

29. The ________ method utilizes feedback from supervisors, employees, and coworkers. (A) graphic rating scale (B) critical incident (C) 360-degree appraisal (D) management by objective

30. Which of the following factors does NOT influence the pay and benefits offered by an organization? (A) geographical location (B) employee ethnicity (C) unionization (D) management philosophy

31. In providing assistance to employees being downsized, many organizations offer some form of ________. (A) merit pay (B) piece-rate pay (C) severance pay (D) overtime pay

32. Which of the following is most likely to be included in family-friendly benefits provided by organizations? (A) insurance programs (B) retirement benefits (C) time off for school functions (D) savings accounts

33. In her next meeting with the senior management, Jane suggests that they should ignore the openings created by voluntary resignations and not hire any more people now. This would avoid much of the pain associated with workforce reduction in future. This implies that Jane favors ________. (A) reduced workweeks (B) attrition (C) layoffs (D) transfers

34. Jane checks with the different departments and tries to get an idea of employee productivity at different levels. In consultation with the various managers, she makes a list of the relatively less productive employees who have not been up to the mark despite training and mentoring. They decide to terminate their employment contracts for the time being. She meets with each and every one of them to clarify the position and explain that this may not be a permanent situation, while encouraging them to look for positions elsewhere. How is Jane trying to reduce the size of the workforce here? (A) reduced workweeks (B) layoffs (C) firing (D) early retirements

35. Another option that Jane feels can be considered is to ask some employees to share jobs or perform their jobs on a part-time basis. If the company does this, it would be ________. (A) firing employees. (B) encouraging layoffs (C) encouraging early retirements (D) reducing the workweeks

36. In his report, Wade described the strengths and weaknesses of each of his subordinates. He made a note of their past performances and the potential they displayed. He even provided suggestions for their improvements. Wade is using the ________ method of conducting a performance appraisal. (A) multiperson comparison (B) graphic rating scale (C) written essay (D) behaviorally anchored rating scale

37. Six months into Wade's tenure as sales manager, he hosts his first regional sales meeting. During the course of the meeting, Wade meets individually with his employees and shows them a chart of their sales numbers for each month compared to their budgeted quota for the year to date. Additionally, Wade and each employee set mutually agreed-upon budget goals for the remaining six months of the fiscal year. Wade is utilizing the ________ method of performance appraisal. (A) MBO (B) multiperson comparison (C) BARS (D) critical incident

無年度 - ROBBINS英選13#95219

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