38. What is the purpose of the call?
(A) To complain about a late delivery.
(B) To order new furniture.
(C) To schedule a product demonstration.
(D) To discuss contract terms.

Questions 38 through 40 refer to the following conversation.

Hello, this is James from Procurement. I'm calling about the contract renewal from Office Supplies. We've been happy with your service, but a competitor offered us a 15% lower rate on paper products.I see. We certainly value your business, James. While I can't match a 15% drop on everything, I can offer free shipping on all orders over $500. Shipping costs have been a concern for us. If you can add a 5% discount on toner cartridges as well, I think I can convince my manager to renew. I can do that. I will draft the new agreement and send it over by the end of the day.

第 38 至 40 題參考以下對話。

您好，我是採購部的詹姆斯。我打電話是想諮詢辦公用品的續約事宜。我們一直對貴公司的服務很滿意，但是競爭對手提供的紙製品價格比我們低15%。我明白了。詹姆斯，我們非常重視您的業務。雖然我無法在所有商品上都提供15%的折扣，但我可以為所有超過500美元的訂單提供免費送貨服務。運費一直是我們比較關注的問題。如果您還能在墨盒上提供5%的折扣，我想我可以說服我的經理續約。沒問題。我會在今天結束前起草新的合約並將其發送給您。