28. (AB) Sandwich your negative ideas in positive statements. (AC) This type of collaborative approach may not be appropriate in every situation. (AD) Try to keep your tone of voice unemotional and, if possible, use more indirect ways to express demands. (AE) Fisher and Ury‟s basic premise is that the adversarial model of conflict resolution is not effective in many cases. (BC) Also, clarify and restate what the other person is saying to make sure that you understand the other person‟s views. (BD) What Fisher and Ury pointed out in the book is by now widely received around the world.