申論題

4.With the help of messaging apps, chatbots have become popular communication tools for business. Nonetheless, the outcomes of disclosing personal information to another person as compared to a virtual agent may be undermined, enhanced, or equivalent. Please use theories-based explanations to answer the following questions:

(3) What are the factors that may affect customers' purchase intentions when disclosing chatbot dentity before the machine-customer conversations? (10%)