(一) Imagine that you were a clerk working at the front desk in a hotel. A group of guests arrived at your hotel with their proof of reservation for tonight. However, you checked the computer in your desk and there was no record of their reservation. And all the hotel rooms were occupied during that night. How would you deal with this problem? And what would you do when this group of guests showed their anger about this mistake made by your hotel?

(二) People nowadays rely more on using social media rather than emails. Two-thirds of the world population that use the Internet visit social networks. Social networks are viral. Often, a video or a tweet that has been posted in a social network can be viewed by millions within hours. It is, therefore, worthwhile to invest in social networks for tourism advertising because it does not demand a large sum of money for investment. Instead, the customers will do the advertising work for you. The positive words given by them in social networks are more viable than traditional advertising.

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